ELEVATE: Cultural Brokers and Story Catching

Tuesday, January 24, 2023 - 2:00pm to 3:30pm EST
NMAC

The purpose of the webinar is to introduce the role of cultural brokers (persons with shared lived experience) in eliciting and collecting qualitative patient experience data.

Participants will learn methods to gather and collect patient experiences including respecting boundaries and confidentiality.

Learning Objectives:
  1. Define "Cultural Broker"
  2. Contrast quantitative and qualitative data
  3. Contrast patient experience and patient satisfaction
  4. Define “story” and “story catching”
  5. List methods to elicit and collect qualitative patient experience data

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