Tuesday, June 6, 2023 - 2:00pm to 3:30pm EDT
NMAC
The purpose of this webinar to introduce participants to an accessible and engaging method of collecting qualitative patient experience data, patient journey mapping. Participants will learn the implementation steps of constructing patient journey maps with other community members.
Learning Objectives
- Define process mapping and journey mapping
- Contrast process and experience mapping
- Describe a method to construct patient journey maps
- Describe the value of patient journey mapping to healthcare quality improvement projects