The Impact of Trust on a Quality Improvement Team

Learning Objectives

1. Understand the importance of trust as a critical resource to quality improvement (QI) team success.
2. Identify the difference between a well-functioning and a dysfunctional team.
3. Assess your current trust behaviors and identify where you might improve.
4. Understand how you can improve the outcomes of your QI work by focusing on improving the trust within and among your co-workers.