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Quality Academy: Useful Quality Improvement Tools

January 2009

National Quality Center

Data and graph tools exist to help agencies better understand and display work processes in order to identify advantages/inefficiencies in order improve activities.

This Tutorial Reviews the Following:

  • Tools for understanding processes (e.g., flowcharts)
  • Tools to analyze and display data (e.g., run charts, histograms)
  • Tools to organize ideas (e.g., cause-and-effect diagrams)

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