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Quality Academy: Useful Quality Improvement Tools

January 2009

National Quality Center

These data and graph tools help agencies understand and display work processes. This will allow them to identify advantages and inefficiencies resulting in improve activities.

This Tutorial Reviews the Following:

  • Tools for understanding processes (e.g., flowcharts)
  • Tools to analyze and display data (e.g., run charts, histograms)
  • Tools to organize ideas (e.g., cause-and-effect diagrams)

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