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Quality Academy: Measurement and Data in Quality Improvement - Overview

April 2009

National Quality Center

Overview of the use of measurement and data in quality improvement work and their role in improving HIV care and services.

Topics

  • Why and how measurement supports improvement
  • The interplay of measurement and improvement
  • Key steps involved in improvement including measurement, assessing variation, selecting areas to improve, managing projects, evaluating impact and acting on this evaluation
  • How to create an organizational environment where measuring performance is viewed as helpful, rather than threatening

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