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Quality Academy: Cultural Competence as a Quality Issue

January 2012

National Quality Center

Demonstration of how your clinical quality management program can be used to improve your agency's cultural competence and your ability to care for diverse populations. We will follow a health center in their efforts to conduct an improvement project on this important topic.


  • Basics of cultural competency
  • How improving cultural competence impacts HIV care
  • How to implement a quality improvement effort in your program to address cultural and health disparities

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