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Intercultural Communication and its Effect on Quality Management

April 26, 2019
Author: Adam Thompson - Jefferson Health

Center for Quality Improvement and Innovation (CQII)

This webinar took a deeper look at intercultural communication and how it may be a barrier to care.  

Learning Objectives

  • Define Health Disparities
  • Examine HIV-related Health Disparities in Men who have Sex with Men, Cisgender and Transgender Women, and Youth
  • Explore Socio-Cultural Barriers to Care and Affects Patient-Provider Communication
  • Define Cultural Awareness, Cultural Competence, and Cultural Humility
  • Introduce a Toolkit to Improve Patient-Provider Interactions and Promote Cultural Humility
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