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Quality Consumer Tutorial 2: Quality Management Infrastructure

January 1, 2015

National Quality Center

Description of the quality management infrastructure necessary to implement clinical quality management programs. Infrastructure components include: staff, an active quality management committee, a written quality management plan. Tutorial also reviews strategies for involving consumers in this infrastructure.


  • The idea that infrastructure is needed to plan, implement, and evaluate clinical quality management program activities
  • The various components that help shape an effective infrastructure

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