Quality Consumer Tutorial 2: Quality Management Infrastructure

This tutorial provides a description of a quality management infrastructure necessary to implement clinical quality management programs.

Infrastructure Components:

• Staff
• An active quality management committee
• A written quality management plan

 Also covered are strategies for involving consumers in this infrastructure.

Tutorial covers the following: 

• The idea that infrastructure is needed to plan, implement, and evaluate clinical quality management program activities
• The various components that help shape an effective infrastructure