RWHAP Data Technical Assistance Resources

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April 12, 2024

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Ryan White agencies can access multiple sources of technical assistance (TA) and training on data issues. These resources will help them manage their Ryan White client-level data systems, and prepare high quality data submissions for the Ryan White Services Report (RSR), ADAP Data Report (ADR), the EHE Initiative Triannual Report (EHE), and the HIV Quality Measures Module (HIVQM). Additional TA is available to help grantees with grantee reports, including Part-specific reports.

Summary Table

DATA TA PROVIDER	AREAS OF TA	HOW TO GET HELP
Electronic Handbooks HRSA EHB Contact Center	HRSA’s Electronic Handbooks (EHB)	HRSA EHB Contact Center 1-877-464-4772 10am-8pm ET, M-F Contact the HRSA EHB Center
Data Reporting Ryan White Data Support	RSR, ADR and Part A MAI: report content and submission	Ryan White Data Support 1-888-640-9356 10am-6:30pm ET, M-F Email: RW Data Support
Data Infrastructure DISQ Team	Meeting reporting requirements, creating the client level XML file, data quality and eUCI	DISQ Team [email protected]
CAREWare Software Help Desk	Questions about CAREWare software	CAREWare Help Desk 1-877-294-3571 12pm-5pm ET, MWF & 10:30am-6:30pm ET, TTH [email protected]
Grants Management HRSA Project Officers	First point-of-contact for Ryan White grantees in managing Federal funds and accessing training and TA.	HRSA Project Officers

Details

RWHAP Data Support

Phone: 1-888-640-9356

Hours: 10am-6:30pm ET, M-F

Email: [email protected]

Reports and areas of support:

Reports: RSR, ADR, AETC, EHE, HIVQM, PTR/Allocations Report, Expenditure Report, GCMS, and DSR

The Ryan White Data Support team provides support for questions related to data report content and submission data validations, and interpretation of the instruction manuals and HRSA HAB’s reporting requirements.

They can address such issues as:

I don’t understand something in the instruction manual.
I don’t understand a reporting requirement.
What is the allowable response for a given data element?
I received a validation message (alert, warning, error) and I don’t know how to fix it.
What is my organization’s relationship with our recipient/subrecipient/ provider?
How do I manage contracts in the GCMS?
What is my provider’s registration code?
What is my GUID code?
How do I change my report’s submission status?
I need the report returned to me for changes.
I don’t understand a certain RWHAP service category and what activities are included in that category.

Data Integration, Systems and Quality (DISQ) Team

DISQ Team

Email: [email protected]

Reports and areas of support:

Reports: RSR, ADR, AETC, EHE, HIVQM

The DISQ Team aims to enhance the completeness, accuracy and consistency of RWHAP client-level data through capacity building, training and technical assistance (TA) for recipients and providers.

They can address such issues as:

I’m a new user and I don’t know where to start.
I need help with my client-level data.
What is the data reporting schema and how do I use it to map my source data?
How do I create an XML file?
How do I use TRAX?
How do I integrate data from multiple sources?
How do I use the upload completeness report?
I need help addressing a data issue identified in my system-generated report.
How do I check the quality of our data?
I would like to improve my organization’s process for collecting/managing/ using/reporting our data.
Is there another organization that uses the same data system that I can talk to?

Electronic Hand Book (EHB) Customer Support Center

EHBs Customer Support Center

Phone: 1-877-464-4772

Hours: 7am-8pm ET M-F

Online request form: EHBs TA Form

Reports and support offered

Reports: RSR, ADR, AETC, EHE, HIVQM, PTR/Allocations Report, Expenditures Report, GCMS

The EHBs Customer Support Center assists with registering, accessing, and navigating the EHBs

They can address such issues as:

I can’t log into the EHBs
I need help registering in the EHBs.
I need to add/change who is allowed to complete the report.
I need help finding my report in the EHBs.
I have a web system error.

CAREWare Help Desk

Phone: 1-877-294-3571

Hours: 12-5pm ET (Mon-Wed-Fri) and 10:30-6:30pm ET (Tue-Thu)

Email: [email protected]

Reports and areas of support

RSR, ADR, EHE, HIVQM

The CAREWare help desk can assist with generating XML files from CAREWare.

They can address such issues as:

I need help with CAREWare.
How do I generate my compliant XML file using CAREWare?
How do I create a custom report in CAREWare?
How do I import data from another system into CAREWare?

HRSA Project Officers

HHS Employee Directory

They can address such issues as:

I have questions about my organizations RWHAP program.
I need help with my progress report.
I have a question about my grant funding.
I can’t meet the report deadline?
My organization is a recipient, and my provider is not submitting their data on time.
My organization did not collect all the required data. What do I do?

Components

RSR Data TA Brochure
January 6, 2025

Support available to Ryan White HIV/AIDS Program (RWHAP) agencies on the client-level data system, the RWHAP Services (RSR) Report.
ADR TA Brochure
January 6, 2025

Technical assistance and training for the ADAP Data Report.

Developed by

Data Integration, Systems and Quality (DISQ) Team

RWHAP Data Support

RWHAP Data Technical Assistance Resources

Summary Table

Details

RWHAP Data Support

Reports and areas of support:

DISQ Team

Reports and areas of support:

EHBs Customer Support Center

Reports and support offered

CAREWare Help Desk

Reports and areas of support

HRSA Project Officers

Components

Developed by

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