Spotlight: Integrating HIV Care, Housing, and Employment Support in a FQHC, A No Wrong Door Approach

Lessons learned in building a system between the Medical Case Management and housing programs to meet clients’ social and medical needs. This spotlight highlights work done at Fenway Health, a federally qualified health center.

Topics Covered 

• Key steps in breaking silos to support team integration and coordination at the organizational level such as: creating & merging staff roles & data systems.
• Challenges of managing different data systems and documentation and tracking of clients.
• Importance of co-location and regular team meetings between groups to share client cases, and communication about client acuity.
• Strategies on building organizational capacity and systems for clinic and community-based partnerships such as utilizing a central project coordinator.