Spotlight: Integrating HIV Care, Housing, and Employment Support in a FQHC, A No Wrong Door Approach

Medical Case Management issue brief

Lessons learned in building a system between the Medical Case Management and housing programs to meet clients’ social and medical needs. This spotlight highlights work done at Fenway Health, a federally qualified health center.

Topics Covered 

  • Key steps in breaking silos to support team integration and coordination at the organizational level such as: creating & merging staff roles & data systems.
  • Challenges of managing different data systems and documentation and tracking of clients.
  • Importance of co-location and regular team meetings between groups to share client cases, and communication about client acuity.
  • Strategies on building organizational capacity and systems for clinic and community-based partnerships such as utilizing a central project coordinator.
HIV Housing Employment Project

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