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Understanding Variation and the Tools Used to Identify It

January 17, 2019
Author: Kevin Garrett, MSW

Center for Quality Improvement and Innovation (CQII)

This webinar explored variation in data and the effects it has on outcomes. The webinar provided instruction on how to develop and use control charts to examine variation. 

Learning objectives

  • Impart a basic understanding of the two types of variation
  • How variation affects quality improvement as defined by PCN 15-02
  • Basic understanding of control charts and their construction
  • How to find hidden special cause variation in your data
  • How variation may hinder your improvement efforts
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