Literacy as a Bridge: Engaging Health Equity through Low Health Literacy Design

Description of health equity actions through a radical customer service model and low health literacy best practices. The presentation includes program design, data review, and an interactive activity. Resource shared: Philadelphia Department of Public Health AIDS Activities Coordinating Office's Low HIV Health Literacy Guide.

Resources

• American Speech-Language-Hearing Association
• Health Literacy Month (October)
• Pennsylvania Health Literacy Coalition
• Centers for Medicare & Medicaid Services Toolkit for Making Material Clear and Effective
• CDC’s Plain Language Thesaurus for Health Communications

Videos

• AMA Foundation: Health Literacy and Patient Safety: Help Patients Understand (23 minutes)
• TEDxMidAtlantic: Are you Confused About Health Information? You’re Not Alone by Lisa Fitzpatrick (12.5 minutes)
• Blue Cross Blue Shield: Health Literacy Overview (2 minutes)
• Network of the National Library of Medicine: Graphic Public Health Comics for Health Literacy, Health Promotion, and Advocacy (1 hour)
• NNLM: Addressing Health Literacy with Older Adults and Person with Disabilities (1 hour)