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Quality Academy: Quality Improvement for Non-Clinical Services

January 2012

National Quality Center

Review of quality improvement in non-clinical services (e.g., counseling, social support, food, housing) offered by HIV care programs and how non-clinical services can be part of an organization’s overall clinical quality management program.


  • Quality management structures
  • How to develop measures for non-clinical services
  • Kinds of quality improvement activities that could be appropriate for non-clinical services

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