This webinar aims to reintroduce participants to an accessible and captivating method for gathering qualitative patient experience data—patient journey mapping. Attendees will gain insights into the process of constructing patient journey maps collaboratively within their communities.
By the end of the webinar, participants will be able to:
- Differentiate between process mapping and journey mapping.
- Compare and contrast process mapping with experience mapping.
- Explain the steps involved in constructing patient journey maps.
- Articulate the significance of patient journey mapping in healthcare quality improvement.