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Upgrading to CAREWare 6: Technical Assistance Request Form


Please provide the information requested in this form so that we can assist you and your agency most effectively in your upgrade to CAREWare 6. This form should be completed by an IT or other staff member that is responsible for overseeing your organization’s CAREWare system. 

A staff member from the CAREWare helpdesk will contact you within three business days to review the information and to schedule a call.

YesNoDon't Know
You are a grant recipient managing a centralized CAREWare network with multiple providers connected to a central server.
You are a grant recipient or provider that is running CAREWare 5 locally as a standalone agency, not connected to other providers over a network.
You are upgrading from CAREWare 5.
You are installing CAREWare for the first time.
You are migrating CAREWare to a new server.
PLEASE NOTE: If you are a provider that is connected to a central server that is managed by the grant recipient, the TA request should come directly from the recipient or entity overseeing the network and not from the individual providers.
Located at C:\Program Files\CAREWare Business Tier
Files must be less than 2 MB.
Allowed file types: txt rtf pdf.
Located at C:\Program Files\CAREWare HTTP Server\cwhttp\logs
Files must be less than 2 MB.
Allowed file types: txt rtf.
CAREWare Helpdesk Appointments are available on Monday - Friday between 12:00 and 5:00 PM, Eastern Time. If you are interested in scheduling an appointment, please provide three dates and times that you are available, in order of preference.
Date, Time (e.g. Aug 27, 2:00)
First Preference
Second Preference
Third Preference