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Common Questions and Suggested Responses for Engaging Clients in Health Coverage

August 2018

ACE TA Center

Common Questions and Suggested Responses

This guide can help RWHAP providers start talking with their clients about new health coverage. The guide provides examples about how to address client concerns about affordability and possible changes in their provider or coverage.

It also includes sample responses that acknowledge and respond to the concerns of clients who may not trust the health system, or who may be concerned about the impact of enrollment on family members’ immigration status.

This guide is intended as a training tool, rather than a script, for staff to become familiar with the possible client concerns and how best to address them.

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