The Psychology of Change: Understanding the Human Side of Change to Advance and Sustain Improvement

Review of psychological and behavioral responses to change and leveraging of quality improvement techniques to adjust to these variables.

Learning Objectives

• Describe the importance of human side of change within W.E. Demings “System of Profound Knowledge.”
• Discuss predictable psychological and behavioral responses to change
• Understand resistance as part of change.
• Learn how to leverage concepts of human behavior to positively impact Quality Improvement efforts.
• Apply a technique from Institute for Healthcare Improvement’s Framework for Psychology of Change.