Effective Communication Skills for Quality Leaders: Why Understanding Your Audience is Critical to the Success of Your Quality Improvement Initiatives

Learning Objectives

• Identify the key attributes of leaders that are critical to successful relationships and creating organizational change.
• Learn about various Leadership Styles and how to communicate effectively with leaders that have specific leadership styles.
• Understand how learning styles impact communication and accommodate your communication to meet your audience’s learning styles.
• Identify specific techniques that you can use to create effective communication strategies related to Quality Improvement Initiatives in your organization.