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Video Conferencing Intervention: Case Study, Overview, and Replication Tips

July 2017


This intervention allows community-based case managers to connect via video chat with incarcerated clients prior to release.

This guide is aimed at health care providers, social support providers, and technical assistance trainers across all health settings. This intervention was initially implemented in a Ryan White HIV/AIDS Program-funded site, so those grantees who may be seeing similar populations, and who are facing similar challenges, may also benefit greatly.


  • Intervention steps at-a-glance to provide an overview of featured activities
  • Resource checklists outlining necessary capacity for replication
  • Staffing table with personnel overviews
  • Narrative sections to walk readers through processes for replication

The Video Conferencing Intervention is an evidence-informed innovative model of care. It focuses on the Linkage to Care continuum of care step.

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