Using an Electronic Health Record to Support Non-Medical Case Management Processes, Assessments, and Program Graduation

Prism Health North Texas will share the challenges and successes of integrating non-medical case management workflow processes into an integrated electronic health record system. The presenter will discuss workflow processes, assessments that allow non-medical case managers to gather required information and determine outcomes and identify patients appropriate for program graduation.

Learning Objectives

1. Outline the implementation phases of non-medical case management workflow processes to document reportable and non-reportable activities.
2. Detail case management assessments embedded within an electronic health record system to determine assessment outcomes and the necessary interventions to support patient care.
3. Provide details on creating a care plan model to identify patient needs, action items, and patient goals, and decrease acuity and determine program graduation.