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Intercultural Communication and its Effect on Quality Management

April 26, 2019
Author: Adam Thompson Jefferson Health

Center for Quality Improvement and Innovation (CQII)

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A deep look at intercultural communication and how it may be a barrier to care. The first 10 seconds and last minute of the recording were inadvertently cut.

Learning Objectives

  • Define health disparities
  • Examine HIV-related health disparities in men who have sex with men, cisgender and transgender women, and youth
  • Explore socio-cultural barriers to care and how they may affect patient-provider communication
  • Define cultural awareness, cultural competence, and cultural humility
  • Introduce a toolkit to improve patient-provider interactions and promote cultural humility

Watch on YouTube

Total views: 1,174