Quality Improvement

Quality Improvement is an organizational approach to improving quality of care and services through use of specified principles and methodologies (e.g., leadership, staff involvement, teamwork, consumer involvement, a continuing cycle of improvement activities and performance measurements).

Resources 20

Guidelines and Manuals

NQC Training of Consumers on Quality (TCQ) Facilitators Manual
Center for Quality Improvement and Innovation (CQII)
December 2014
Manual for trainers to use in conducting the TCQ Program to prepare consumers take part in quality improvement efforts in HIV care agencies.
Engagement of Consumers in Ryan White HIV/AIDS Programs: Training of Consumers on Quality Program (TCQPlus)

Engaging Ryan White Program Consumers in Programs: The Training for Consumers Plus Program

Making Sure Your HIV Care is the Best It Can Be: A Consumer Quality of Care Training Workshop
CQII Training-of-Trainers Facilitators Manual
Center for Quality Improvement and Innovation (CQII)
February 2007
Tool for trainers on designing trainings on quality improvement in HIV care.
HIVQUAL Workbook
New York State Department of Health AIDS Institute
January 2006
Explanation of the purpose of the HIVQUAL Model and key tasks for completing each of its Program and Project Cycles.

Webinars and Training

Choosing an Improvement Project
Center for Quality Improvement and Innovation (CQII)
October 2021
Course on the basics of choosing an improvement project.
Quality Improvement Webinar Series
Center for Quality Improvement and Innovation (CQII)
August 2021
Foundational presentations on the basics of clinical quality improvement.
Driving to Improvement: Using the Driver Diagram for Quality Improvement

Successes of Consumer Engagement

Survive on the Moon Game
Virtual Game Guide
Center for Quality Improvement and Innovation (CQII), New York State Department of Health AIDS Institute
June 2021
Over 25 games and exercises to teach quality improvement more effectively in virtual learning settings.
Quality Academy
Center for Quality Improvement and Innovation (CQII)
May 2021
Interactive online training sessions to guide HIV care providers through fundamental concepts in quality improvement and teach skills to develop quality management plans.
Quality Academy: Spreading Good Ideas for Change
CQII Training of Quality Leaders (TQL) Resources
Center for Quality Improvement and Innovation (CQII)
March 2019
Resources for use in the TQL Program including the Facilitators Guide, slide sets and the handouts used in the training.
The Game Guide: Interactive Exercises for Trainers to Teach Quality Improvement in HIV Care
CQII Training on Coaching Basics (TCB) Resources
Center for Quality Improvement and Innovation (CQII)
February 2019
Facilitator Manual for those who participate in the TCB Program and those who strive to lead activities to improve HIV care.
Quality Site Visit Report - Consultant Training
HRSA HIV/AIDS Bureau (HAB)
March 2015
Training for RWHAP site visit consultants on how to formulate a well-organized site visit report after conducting a comprehensive or technical assistance site visit.

Tools and Job Aids

CQII Eliminating Disparities Due to Mental Health Issues - Core Interventions
Center for Quality Improvement and Innovation (CQII)
March 2021
Core interventions related to addressing mental health in order to eliminate disparities in viral suppression rates, for use in RWHAP clinics.
CQII Eliminating Disparities Due to Housing Instability - Core Interventions
Center for Quality Improvement and Innovation (CQII)
March 2021
Core interventions related to addressing housing instability and homelessness in order to eliminate disparities in viral suppression rates, for use in RWHAP clinics.
Toolkit for the end+disparities ECHO Collaborative
Center for Quality Improvement and Innovation (CQII)
August 2020
Activities and tools used to conduct the end+disparities ECHO Collaborative quality improvement initiative.
end+disparities ECHO Collaborative Didactic Presentations

HIV Disparity Interventions
CQII Eliminating Disparities Due to Substance Use Issues - Core Interventions
Center for Quality Improvement and Innovation (CQII)
June 2020
Core interventions related to addressing substance use in order to eliminate disparities in viral suppression rates.
Building Capacity of Statewide Quality Management Programs - NQC Guide for Ryan White HIV/AIDS Program Part B Grantees
National Quality Center
January 2008
Ideas for overcoming barriers to developing sound clinical quality management programs (e.g., unfamiliarity with quality improvement concepts, lack of staff).
A Guide to Consumer Involvement: Improving the Quality of Ambulatory HIV Programs
New York State Department of Health AIDS Institute
August 2006
Guide on ways an organization can involve consumers in quality improvment.
Measuring Clinical Performance: A Guide for HIV Health Care Providers
New York State Department of Health AIDS Institute
January 2006
Step-by-step process for measuring clinical performance with the goal of improving quality of care:
Patient Satisfaction Survey for HIV Ambulatory Care
New York State Department of Health AIDS Institute
March 2002
HIV-specific, validated tool to assess patient satisfaction with HIV primary care.

Reports and Best Practices

Partnerships for Care (P4C): Health Departments and Health Centers Collaborating to Improve HIV Health Outcomes
HRSA Bureau of Primary Health Care (BPHC), Centers for Disease Control and Prevention (CDC)
July 2017
Toolkit to help Health Centers expand the provision of HIV services.
Making a Mark: Demonstrating Health Impacts among RWHAP Recipients Utilizing National Quality Center (NQC)
National Quality Center
September 2016
Results from the HIV Cross‐Part Care Continuum Collaborative (H4C) to affect measurable improvements in broad geographic regions utilizing the HIV Care Continuum.

Conference Presentations

Roadmaps: The Journey of PLWH Improving Health Outcomes for PLWH

Tarrant County HIV Administrative Agency

Presenters:

Kaitlin Lopez, Brandon Bright