Reducing Cycle Time of Initial HIV Visits Using Lean Methodology

STAR Health Center engaged staff to redesign workflow to improve the patients’ experience and reduce the cycle time of a new HIV visit, using a Lean methodology that improves staff morale and provides learning opportunities. The cycle time of an initial visit was reduced, and patient experience improved as a result.

Learning Objectives

1. Restate key Lean methodology principles.
2. Identify how to incorporate lean in HIV service delivery
3. Recognize the importance of Lean as a quality management tool.