Common Questions and Suggested Responses for Engaging Clients in Health Coverage
A guide to provide RWHAP staff with sample language to use when addressing client concerns.
Resource updated 09/19/2023
A guide to provide RWHAP staff with sample language to use when addressing client concerns.
Resource updated 09/19/2023
Use esta guía de referencia rápida para explicar términos y frases confusas y aumentar la comprensión del cliente sobre los términos técnicos comunes usados durante el proceso de inscripción.
Resource updated 09/19/2023
Esta guía puede ayudar a los proveedores RWHAP a hablar con sus clientes sobre la nueva cobertura de salud. La guía provee ejemplos de cómo responder a las preocupaciones de los clientes sobre el acceso y posibles cambios de proveedor o cobertura. También, incluye ejemplos de respuestas que reconocen y responden a las inquietudes de los clientes que no confían en el sistema de salud, o que pueden estar preocupados por el impacto de la inscripción en el estatus migratorio de sus familiares. This guide can help RWHAP providers start talking with their clients about new health coverage.
Resource updated 09/19/2023
Resource updated 04/18/2024
Tool and policy for RWHAP programs to document that they made “every reasonable effort” to enroll potentially eligible uninsured clients in health insurance coverage.
Resource updated 09/19/2023
Results of a needs assessment to help define training and technical assistance services for RWHAP in linking eligible clients to Affordable Care Act health coverage options.
Resource updated 09/14/2023
The Health Insurance Portability and Accountability Act (HIPAA) requires health care providers to assure patient confidentiality and other patient rights. This resource assists Ryan White grantees, their contractors, and subgrantees in complying with these requirements.
Resource updated 06/28/2024
This series of videos covers the fundamental concepts behind the Ryan White Services Report (RSR) for new and experienced grantees.
Resource updated 01/29/2024
Advice for RWHAP grant recipients who have multiply-funded subrecipients.
Resource updated 09/14/2023
Quick reference glossary with plain language explanations of health care enrollment terms and phrases for HIV providers.
Resource updated 09/19/2023
Are you working with immigrants living with HIV who need health coverage?
Resource updated 05/29/2024
Resource updated 01/22/2024
This consumer resource helps clients understand what they need to do to keep their health coverage throughout the year.
Resource updated 10/19/2023
Resource updated 06/06/2024
Tips for RWHAP clients on how to make the most of their health insurance.
Resource updated 10/05/2023
La serie de videos “Cubierto y con seguro” del Centro ACE TA brinda consejos para los clientes del RWHAP sobre cómo sacar el mayor provecho de su seguro médico.
Resource updated 09/19/2023
Summary of changes that may affect your data management and reporting practices in relation to Policy Clarification Notice (PCN ) #16-02 on Ryan White HIV/AIDS Program (RWHAP) client eligibility and program guidance for allowable service categories.
Resource updated 04/18/2024
Guide to help newly enrolled clients get started using their health insurance benefits.
Resource updated 10/19/2023
Answers about enrolling in health coverage, for clients how have yet to enroll.
Resource updated 10/19/2023
Ways to structure your work flow to connect activities related to engagement and enrollment in health coverage.
Resource updated 10/05/2023