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Review of the use of histograms (frequency distribution charts) and how to build them.
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Team building activity, designed by NASA to help astronauts work as a team to solve complex problems, presented as a training tool for quality improvement teams.
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Review of the National HIV/AIDS Strategy (NHAS) and the role of clinical quality management (CQM) in its implementation.
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A deep look at intercultural communication and how it may be a barrier to care.
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Consumer-focused webinar on the basics of data and its importance in quality improvement.
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Comparison of the methodologies for Lean and the Model for Improvement.
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Resources for use in the TQL Program including the Facilitators Guide, slide sets and the handouts used in the training.
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Exploration of the use of social media as a tool for quality improvement, to help patients remain in care, and connect with consumers.
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Overview of HIV stigma in the U.S. and ways to address stigma and discrimination.
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Facilitator Manual for those who participate in the TCB Program and those who strive to lead activities to improve HIV care.
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Ways to develop and use control charts to examine variations in data in quality improvement work.