Common Questions and Suggested Responses for Engaging Clients in Health Coverage
A guide to provide RWHAP staff with sample language to use when addressing client concerns.
Resource updated 09/19/2023
A guide to provide RWHAP staff with sample language to use when addressing client concerns.
Resource updated 09/19/2023
Use esta guía de referencia rápida para explicar términos y frases confusas y aumentar la comprensión del cliente sobre los términos técnicos comunes usados durante el proceso de inscripción.
Resource updated 09/19/2023
Esta guía puede ayudar a los proveedores RWHAP a hablar con sus clientes sobre la nueva cobertura de salud. La guía provee ejemplos de cómo responder a las preocupaciones de los clientes sobre el acceso y posibles cambios de proveedor o cobertura. También, incluye ejemplos de respuestas que reconocen y responden a las inquietudes de los clientes que no confían en el sistema de salud, o que pueden estar preocupados por el impacto de la inscripción en el estatus migratorio de sus familiares. This guide can help RWHAP providers start talking with their clients about new health coverage.
Resource updated 09/19/2023
Resource updated 04/18/2024
Tool and policy for RWHAP programs to document that they made “every reasonable effort” to enroll potentially eligible uninsured clients in health insurance coverage.
Resource updated 09/19/2023
Guidebook for multiple audiences that outlines steps for transitioning youth from pediatric care to adult services.
Resource updated 04/06/2022
Results of a needs assessment to help define training and technical assistance services for RWHAP in linking eligible clients to Affordable Care Act health coverage options.
Resource updated 09/14/2023
Implementation guide for HIV providers on addressing the unique needs of women of color living with HIV.
Resource updated 05/15/2024
Resource from the RWHAP Best Practices Compilation updated on 03/18/2024
Resource from the RWHAP Best Practices Compilation updated on 06/11/2024
Resource from the RWHAP Best Practices Compilation updated on 07/02/2024
Resource updated 04/09/2024
Pilot-test of an online meeting Using Web 2.0 tools vs. a traditional in-person meeting venue with women infected or affected by HIV infection. This report from the second phase of this study describes the methods and outcomes of this comparison of two different approaches to community mobilization. Each approach was effective in this study.
Resource updated 03/15/2018
Overview of the health system navigation/ retention in care model of care. Part of the tools in Innovative Approaches to Engaging Hard-to-Reach Populations Living with HIV/AIDS into Care.
Toolkit for planning a peer training program for HIV-positive peers who work to engage and retain people with HIV in health care.
Resource updated 12/07/2023
Training compendium for agencies seeking to develop programs that utilize peers to help engage and retain other people with HIV in care. Also en Espanol: Componentes Esenciales para la Capacitación y Éxito de los Trabajadores Pares (Peers)
Resource updated 12/07/2023
Resource updated 03/12/2024
Training manual for health care providers on adapting SPNS models addressing how to engage hard-to-reach people with HIV into their current operations.
Resource updated 03/12/2024
Curriculum on how to replicate models of care developed to engage and retain hard-to-reach populations into HIV medical care. Document can also serve as a quality improvement tool.
Resource updated 03/13/2024
Review of the costs and correlates of turnover among peer/outreach workers employed under Ryan White SPNS projects.
Resource updated 09/14/2023