Common Questions and Suggested Responses for Engaging Clients in Health Coverage
A guide to provide RWHAP staff with sample language to use when addressing client concerns.
Resource updated 09/19/2023
A guide to provide RWHAP staff with sample language to use when addressing client concerns.
Resource updated 09/19/2023
Use esta guía de referencia rápida para explicar términos y frases confusas y aumentar la comprensión del cliente sobre los términos técnicos comunes usados durante el proceso de inscripción.
Resource updated 09/19/2023
Esta guía puede ayudar a los proveedores RWHAP a hablar con sus clientes sobre la nueva cobertura de salud. La guía provee ejemplos de cómo responder a las preocupaciones de los clientes sobre el acceso y posibles cambios de proveedor o cobertura. También, incluye ejemplos de respuestas que reconocen y responden a las inquietudes de los clientes que no confían en el sistema de salud, o que pueden estar preocupados por el impacto de la inscripción en el estatus migratorio de sus familiares. This guide can help RWHAP providers start talking with their clients about new health coverage.
Resource updated 09/19/2023
Resource updated 04/18/2024
Tool and policy for RWHAP programs to document that they made “every reasonable effort” to enroll potentially eligible uninsured clients in health insurance coverage.
Resource updated 09/19/2023
Guidebook for multiple audiences that outlines steps for transitioning youth from pediatric care to adult services.
Resource updated 04/06/2022
Results of a needs assessment to help define training and technical assistance services for RWHAP in linking eligible clients to Affordable Care Act health coverage options.
Resource updated 09/14/2023
Resource from the RWHAP Best Practices Compilation updated on 03/18/2024
Resource from the RWHAP Best Practices Compilation updated on 03/20/2024
Resource from the RWHAP Best Practices Compilation updated on 04/12/2024
Resource updated 04/09/2024
Resource from the RWHAP Best Practices Compilation updated on 04/23/2024
Resource for programs interested in developing or expanding outreach services to identify HIV-positive youth and engage and retain them in care.
Resource updated 09/20/2021
Resource updated 09/14/2023
Manual to help health care providers adapt SPNS models addressing how to engage hard-to-reach people with HIV (PWH) into care within their current operations.
Training manual for health care providers on adapting SPNS models addressing how to engage hard-to-reach people with HIV into their current operations.
Resource updated 03/12/2024
Curriculum on how to replicate models of care developed to engage and retain hard-to-reach populations into HIV medical care. Document can also serve as a quality improvement tool.
Resource updated 03/13/2024
Quick reference glossary with plain language explanations of health care enrollment terms and phrases for HIV providers.
Resource updated 09/19/2023
Are you working with immigrants living with HIV who need health coverage?
Resource updated 05/29/2024
Resource updated 01/22/2024