No-Show Phone Script to Improve Appointment Keeping
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Peer navigation services offered to new patients at initial intake.
Resource updated 01/07/2021
An expedited intake process for newly diagnosed patients (MSM of color), featuring a provider role in making scheduling decisions, maximizing services provided in single visits, and flexibility in first visit encounters.
Resource updated 07/27/2020
In response to data that navigating the healthcare system was a key barrier to achieving viral suppression, patient text messaging to patient navigators enabled within the existing system of mobile device appointment reminders and check-ins.
Resource updated 07/28/2020
U be U clinic-based campaign to motivate and support patients in achieving viral suppression.
Resource updated 07/27/2020
Implemented U = U educational initiative with young clients, both new and existing, via education during clinic visits, educational materials, and social media.
Resource updated 05/06/2022
A designated medication planner nurse worked with patients to improve adherence/compliance to antiretroviral therapy, utilizing a medication planner provided to patients on a weekly basis.
Resource updated 04/14/2021
Implemented cognitive-behavioral program (Choosing Life: Empowerment! Action! Results! or CLEAR, an evidence-based tool) to promote health and change behavior with patients, including MSM of color.
Resource updated 08/05/2020
Interventions tested and implemented under the end+disparities ECHO Collaborative.
Resource updated 08/29/2023
Activities and tools used to conduct the end+disparities ECHO Collaborative quality improvement initiative.
Resource updated 09/19/2023
Review of a unique list of twelve attributes for sustaining gains in quality improvement activities.
Resource updated 08/17/2023
Resource updated 08/17/2023
Explore strategies to overcome common barriers to youth and young adult participation in Planning Councils and Planning Bodies, including innovative means to recruit and build interest in activities among youth and young adults, building their skills, and building meaningful cross-generational connections among members of Planning Councils and Planning Bodies.
Resource (Conference Presentation) updated 09/14/2023
La sesión 1 del Instituto de Liderazgo se centrará en el liderazgo de las personas con VIH y cubrirá el rol de la participación significativa de las personas con VIH a través de la historia del programa Ryan White. Explorará el liderazgo culturalmente sensible, el liderazgo transformacional y la humildad cultural. Los facilitadores demostrarán las habilidades de liderazgo formales e informales. Las personas con VIH están invitadas a participar.
Resource (Conference Presentation) updated 09/14/2023
Review of the Training of Consumers for Quality Plus Program (TCQPlus), which prepares a team of training partners (staff and consumers to conduct quality improvement trainings.
Resource updated 03/14/2023
Webinar hosted by CQII consumer consultants reviewing their involvement in the End+Disparities ECHO Collaborative.
Resource updated 08/25/2022
Trauma, stigma, and addiction rob us of our human identity. Spirituality is a universal human experience that touches us all. However, we leave the discussion of spiritual beliefs out of our treatment plans and leadership directives. Join us as we explore the connections among trauma, recovery, health, and spirituality, and learn ways to transform our practices and programs.
Resource (Conference Presentation) updated 09/14/2023
This peer-led workshop will include skills-building interactive sessions about two evidence-informed interventions that address trauma and addictions among people with HIV, specifically Trauma-Informed Approach & Coordinated Assistance and Navigation for Growth and Empowerment (TIA/CHANGE) and Seeking Safety.
Resource (Conference Presentation) updated 09/14/2023
Through creative innovation, multiple approaches have been employed to assist patients with medication adherence. This presentation will look at the introduction of a clinical pharmacist in an urban, Ryan White-funded clinic, the impact on medication adherence, and the viral suppression and demographic trends observed over four years.
Resource (Conference Presentation) updated 09/14/2023
Given rising HIV diagnoses within the Latinx community, this presentation provides a holistic primer on patient-centered care for Latinx folks, de-emphasizing the ‘one size fits all' approach by considering the diversity and cultural nuances within the community. This presentation is for those newly interacting with the Latinx community or those seeking to strengthen existing relationships.
Resource (Conference Presentation) updated 09/14/2023