Reducing Cycle Time of Initial HIV Visits Using Lean Methodology
STAR Health Center engaged staff to redesign workflow to improve the patients’ experience and reduce the cycle time of a new HIV visit, using a Lean methodology that improves staff morale and provides learning opportunities. The cycle time of an initial visit was reduced, and patient experience improved as a result.
Learning Objectives
- Restate key Lean methodology principles.
- Identify how to incorporate lean in HIV service delivery
- Recognize the importance of Lean as a quality management tool.
Resource (Conference Presentation) updated 09/14/2023