Common Questions and Suggested Responses for Engaging Clients in Health Coverage
A guide to provide RWHAP staff with sample language to use when addressing client concerns.
Resource updated 09/19/2023
A guide to provide RWHAP staff with sample language to use when addressing client concerns.
Resource updated 09/19/2023
Use esta guía de referencia rápida para explicar términos y frases confusas y aumentar la comprensión del cliente sobre los términos técnicos comunes usados durante el proceso de inscripción.
Resource updated 09/19/2023
Esta guía puede ayudar a los proveedores RWHAP a hablar con sus clientes sobre la nueva cobertura de salud. La guía provee ejemplos de cómo responder a las preocupaciones de los clientes sobre el acceso y posibles cambios de proveedor o cobertura. También, incluye ejemplos de respuestas que reconocen y responden a las inquietudes de los clientes que no confían en el sistema de salud, o que pueden estar preocupados por el impacto de la inscripción en el estatus migratorio de sus familiares. This guide can help RWHAP providers start talking with their clients about new health coverage.
Resource updated 09/19/2023
Resource updated 04/18/2024
Concepts and tools to help you check the quality of your RSR data so that accurate information can be compiled to monitor your work and report information to the public and Congress.
Resource updated 09/14/2023
Tool and policy for RWHAP programs to document that they made “every reasonable effort” to enroll potentially eligible uninsured clients in health insurance coverage.
Resource updated 09/19/2023
Results of a needs assessment to help define training and technical assistance services for RWHAP in linking eligible clients to Affordable Care Act health coverage options.
Resource updated 09/14/2023
Guidance on development of HIV/AIDS epidemiological profiles for use in planning/evaluation activities of both prevention and care programs.
Resource updated 12/04/2023
Resource updated 03/05/2024
Health coverage is one of the data elements reported in the Ryan White HIV/AIDS Program Services Report (RSR). The RSR Instruction Manual provides detailed information about how and when to report health coverage.
This RSR in Focus provides guidance and examples on when to use the “Other Plan” response option to report health coverage.
Resource updated 03/19/2024
Resource updated 06/17/2024
Resource updated 06/24/2024
The Health Insurance Portability and Accountability Act (HIPAA) requires health care providers to assure patient confidentiality and other patient rights. This resource assists Ryan White grantees, their contractors, and subgrantees in complying with these requirements.
Resource updated 06/28/2024
Workbooks for RWHAP planning bodies and other entities to self-assess their effectiveness.
Resource updated 09/19/2023
Resource updated 12/21/2023
This series of videos covers the fundamental concepts behind the Ryan White Services Report (RSR) for new and experienced grantees.
Resource updated 01/29/2024
Quick reference glossary with plain language explanations of health care enrollment terms and phrases for HIV providers.
Resource updated 09/19/2023
Resource updated 12/04/2023
Are you working with immigrants living with HIV who need health coverage?
Resource updated 05/29/2024
Resource updated 01/22/2024