No-Show Phone Script to Improve Appointment Keeping
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
In response to data that navigating the healthcare system was a key barrier to achieving viral suppression, patient text messaging to patient navigators enabled within the existing system of mobile device appointment reminders and check-ins.
Resource updated 07/28/2020
A designated medication planner nurse worked with patients to improve adherence/compliance to antiretroviral therapy, utilizing a medication planner provided to patients on a weekly basis.
Resource updated 04/14/2021
Resource updated 05/07/2024
Resource updated 06/06/2024
Review of the Training of Consumers for Quality Plus Program (TCQPlus), which prepares a team of training partners (staff and consumers to conduct quality improvement trainings.
Resource updated 03/14/2023
Open Enrollment (OE) for 2024 Marketplace health coverage will begin on November 1, 2023 and will run through January 15, 2024 for all states that use HealthCare.gov.
Resource updated 10/23/2023
Additional technical tools for data reporting for the Ryan White HIV/AIDS Program (RWHAP) have been released by the HRSA-funded technical assistance provider, DISQ (the Data Integration, Systems and Quality Team). In addition to timelines for reporting of the RSR and the EHE Initiative Triannual Module, find:
Resource updated 09/17/2021
This is an Evaluation Report of a pilot peer navigation program funded by HRSA/HAB. It is a part of the Minority AIDS Initiative. It trained patient navigators at harm reduction sites in New Jersey and New Mexico.
Resource updated 11/25/2019
Methods that involve persons with HIV to help link others into care.
Resource updated 09/19/2023
The ACE TA Center salutes everyone in the Ryan White HIV/AIDS Program (RWHAP) community for all t