No-Show Phone Script to Improve Appointment Keeping
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Resource updated 08/28/2023
Resource updated 08/28/2023
The presentation will cover the efficacy of +Love, a five-pronged intervention in New Orleans, involving a dedicated case manager, therapist, peer support, ride service, and text-based alert program that tracks clients' basic needs, mood, and provides medication reminders, in improving the healthcare and treatment satisfaction of young, black men who have sex with men (MSM) with HIV.
Resource (Conference Presentation) updated 09/14/2023
This workshop will explore two sites' (Brooklyn and Detroit) experience with the implementation of an evidence-informed intervention for black men who have sex with men (MSM) with HIV. The project seeks to improve HIV outcomes through the use of a culturally tailored intervention for Black MSM, the Text Messaging Intervention to Improve Antiretroviral Adherence among youth with HIV (TXTXT).
Resource (Conference Presentation) updated 09/14/2023
This presentation will review the many roles a clinical pharmacist can play in improving patient care, such as providing medication education, conducting adherence counseling sessions, facilitating transitions in care, providing comprehensive medication chart reviews, and aiding with the formation of complex treatment regimens. Pharmacists' involvement in pre-exposure prophylaxis will also be reviewed.
Resource (Conference Presentation) updated 09/14/2023
This session will examine the components of a successful HIV treatment and care model targeting foreign-born and other vulnerable patient populations. Key elements of the model will be reviewed, including the role of the multidisciplinary, multicultural team, and program infrastructure supporting a regular review of patient data and clinical quality measures.
Resource (Conference Presentation) updated 09/14/2023
Community Health Workers (CHWs) were added to the care team to work with clients with poor treatment adherence and not viral load suppression (VLS). Clients benefited from CHW services that contributed to VLS in over 50% of the clients assigned to them. CHWs are vital in ending the epidemic in challenging client populations
Resource (Conference Presentation) updated 09/14/2023
The New York City Health Department has scaled up The Undetectables Viral Load Suppression Program, in collaboration with the program developer (Housing Works) and other stakeholders, by integrating the program into existing HIV medical case management service delivery.
Resource (Conference Presentation) updated 09/14/2023
Health Educators play an important role in managing the health of people with HIV by increasing the health literacy of patients and improving adherence to medications. In a Ryan White clinic, Health Educator-driven interventions may be essential to assuring better patient outcomes by improving viral suppression and managing comorbidities.
Resource (Conference Presentation) updated 09/14/2023
Pharmacists are a great way to decrease medication errors, expand the providers of HIV care services, and ensure continuity of care among people with HIV within a Ryan White clinic nested in an academic hospital.
Resource (Conference Presentation) updated 09/14/2023
Ryan White Part B fiscal monitors in Texas developed processes and tools to identify, track, and report program income generated through the 340B program and other sources of revenue. Tools include a spending plan template and an allocation worksheet, which will be shared with other RWHAP recipients in this workshop.
Resource (Conference Presentation) updated 09/14/2023
HIV planning groups are responsible for overseeing the planning and implementation of HIV prevention and care activities within communities. Historically, prevention and care programs have operated separate planning groups. RWHAP Part A and Part B recipients and CDC-funded prevention jurisdictions have conducted parallel planning activities, oftentimes with little collaboration or coordination. As a way to reduce duplicative planning activities and streamline the work of planning groups, a number of jurisdictions have integrated their HIV planning groups.
Resource updated 09/14/2023
Resource updated 03/15/2023
In the U.S., almost all people with HIV have some type of health insurance coverage (pub
Resource updated 06/09/2022
Blog updated 01/23/2023
Resource updated 02/07/2024
Resource from the RWHAP Best Practices Compilation updated on 11/26/2023
Resource from the RWHAP Best Practices Compilation updated on 01/07/2024