No-Show Phone Script to Improve Appointment Keeping
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Peer navigation services offered to new patients at initial intake.
Resource updated 01/07/2021
An expedited intake process for newly diagnosed patients (MSM of color), featuring a provider role in making scheduling decisions, maximizing services provided in single visits, and flexibility in first visit encounters.
Resource updated 07/27/2020
In response to data that navigating the healthcare system was a key barrier to achieving viral suppression, patient text messaging to patient navigators enabled within the existing system of mobile device appointment reminders and check-ins.
Resource updated 07/28/2020
U be U clinic-based campaign to motivate and support patients in achieving viral suppression.
Resource updated 07/27/2020
Implemented U = U educational initiative with young clients, both new and existing, via education during clinic visits, educational materials, and social media.
Resource updated 05/06/2022
A designated medication planner nurse worked with patients to improve adherence/compliance to antiretroviral therapy, utilizing a medication planner provided to patients on a weekly basis.
Resource updated 04/14/2021
Implemented cognitive-behavioral program (Choosing Life: Empowerment! Action! Results! or CLEAR, an evidence-based tool) to promote health and change behavior with patients, including MSM of color.
Resource updated 08/05/2020
Interventions tested and implemented under the end+disparities ECHO Collaborative.
Resource updated 08/29/2023
Activities and tools used to conduct the end+disparities ECHO Collaborative quality improvement initiative.
Resource updated 09/19/2023
Resource updated 02/27/2024
Review of a unique list of twelve attributes for sustaining gains in quality improvement activities.
Resource updated 08/17/2023
Resource updated 09/14/2023
Resource updated 08/17/2023
Toolkit for implementing a program to support HIV-positive youth transitioning from adolescent to adult HIV care.
Resource updated 09/19/2023
Staff will present a population-based, data-driven approach to the Minority AIDS Initiative (MAI) funding designed to improve program engagement and retention to reduce health disparities and maximize health outcomes. Presenters will review methods to facilitate replication of the model in other Ryan White programs.
Resource (Conference Presentation) updated 09/14/2023
This peer-led workshop will explore the implementation of evidence-informed interventions with black men who have sex with men (MSM) through Project CONNECT at AIDS Taskforce of Greater Cleveland, Tailored Motivational Interviewing at the University of Mississippi, and TXTXT at the SUNY-Downstate HEAT Program in Brooklyn. Attendees will learn the core elements of these interventions to improve engagement and viral suppression.
Resource (Conference Presentation) updated 09/14/2023
Learn about best practices for improving the quality of oral healthcare from a tested delivery model at Grady Health System. A presentation on HAB's performance measures for oral health and the utilization of data to improve care will also be shared.
Resource (Conference Presentation) updated 09/14/2023
HIV care measures for people with HIV enrolled in the Massachusetts AIDS Drug Assistance Program (ADAP) were compared to people with HIV not currently enrolled; results indicate that enrollees have higher frequencies of engagement and retention in care and viral suppression. Evaluation of the data provides insight that enhances programming and service delivery to reduce health disparities.
Resource (Conference Presentation) updated 09/14/2023
La sesión 1 del Instituto de Liderazgo se centrará en el liderazgo de las personas con VIH y cubrirá el rol de la participación significativa de las personas con VIH a través de la historia del programa Ryan White. Explorará el liderazgo culturalmente sensible, el liderazgo transformacional y la humildad cultural. Los facilitadores demostrarán las habilidades de liderazgo formales e informales. Las personas con VIH están invitadas a participar.
Resource (Conference Presentation) updated 09/14/2023