No-Show Phone Script to Improve Appointment Keeping
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Resource updated 08/28/2023
Resource updated 02/04/2022
Resource updated 08/28/2023
People may be able to get or stay covered with Marketplace/off-Marketplace health insurance through a Special Enrollment Period.
Blog updated 01/29/2024
In response to clinic operation curtailments during COVID-19 lockdowns, telehealth services have expanded across the nation.
Blog updated 01/17/2023
Blog updated 08/12/2022
The presentation will cover the efficacy of +Love, a five-pronged intervention in New Orleans, involving a dedicated case manager, therapist, peer support, ride service, and text-based alert program that tracks clients' basic needs, mood, and provides medication reminders, in improving the healthcare and treatment satisfaction of young, black men who have sex with men (MSM) with HIV.
Resource (Conference Presentation) updated 09/14/2023
This workshop will explore two sites' (Brooklyn and Detroit) experience with the implementation of an evidence-informed intervention for black men who have sex with men (MSM) with HIV. The project seeks to improve HIV outcomes through the use of a culturally tailored intervention for Black MSM, the Text Messaging Intervention to Improve Antiretroviral Adherence among youth with HIV (TXTXT).
Resource (Conference Presentation) updated 09/14/2023
Resource (Conference Presentation) updated 09/14/2023
This presentation will review the many roles a clinical pharmacist can play in improving patient care, such as providing medication education, conducting adherence counseling sessions, facilitating transitions in care, providing comprehensive medication chart reviews, and aiding with the formation of complex treatment regimens. Pharmacists' involvement in pre-exposure prophylaxis will also be reviewed.
Resource (Conference Presentation) updated 09/14/2023
This session will examine the components of a successful HIV treatment and care model targeting foreign-born and other vulnerable patient populations. Key elements of the model will be reviewed, including the role of the multidisciplinary, multicultural team, and program infrastructure supporting a regular review of patient data and clinical quality measures.
Resource (Conference Presentation) updated 09/14/2023
Sound monitoring practices require collaboration across an organization to implement strong financial and program management systems. The Texas Ryan White Part B program and fiscal monitoring units have developed robust processes and tools to share with other Ryan White recipients.
Resource (Conference Presentation) updated 09/14/2023
Community Health Workers (CHWs) were added to the care team to work with clients with poor treatment adherence and not viral load suppression (VLS). Clients benefited from CHW services that contributed to VLS in over 50% of the clients assigned to them. CHWs are vital in ending the epidemic in challenging client populations
Resource (Conference Presentation) updated 09/14/2023
The New York City Health Department has scaled up The Undetectables Viral Load Suppression Program, in collaboration with the program developer (Housing Works) and other stakeholders, by integrating the program into existing HIV medical case management service delivery.
Resource (Conference Presentation) updated 09/14/2023
Health Educators play an important role in managing the health of people with HIV by increasing the health literacy of patients and improving adherence to medications. In a Ryan White clinic, Health Educator-driven interventions may be essential to assuring better patient outcomes by improving viral suppression and managing comorbidities.
Resource (Conference Presentation) updated 09/14/2023
Pharmacists are a great way to decrease medication errors, expand the providers of HIV care services, and ensure continuity of care among people with HIV within a Ryan White clinic nested in an academic hospital.
Resource (Conference Presentation) updated 09/14/2023
This session will discuss the impact of innovative automation on fiscal management, client consents, data sharing, and Ryan White eligibility determination across the subrecipients of the EMA, saving time, effort, and costs leading to improved service delivery, outcomes, and program workflow.
Resource (Conference Presentation) updated 09/14/2023
The Marketplace Open Enrollment period lasts only six weeks in most states, and RWHAP programs face challenges in ensuring eligible clients are enrolled or renew their coverage. Participants will gain new strategies for creating effective enrollment partnerships as well as how to prepare staff, partners, and clients for Open Enrollment.
Resource (Conference Presentation) updated 09/14/2023
Ryan White Part B fiscal monitors in Texas developed processes and tools to identify, track, and report program income generated through the 340B program and other sources of revenue. Tools include a spending plan template and an allocation worksheet, which will be shared with other RWHAP recipients in this workshop.
Resource (Conference Presentation) updated 09/14/2023