No-Show Phone Script to Improve Appointment Keeping
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
A designated medication planner nurse worked with patients to improve adherence/compliance to antiretroviral therapy, utilizing a medication planner provided to patients on a weekly basis.
Resource updated 04/14/2021
Resource updated 08/28/2023
Webinars and other special events by HRSA's HIV/AIDS Bureau.
Resource updated 01/09/2024
Guide on how to implement an opt-out HIV testing program in a jail setting.
Resource updated 09/19/2023
Resource updated 08/28/2023
Resource updated 09/19/2023
Resource updated 09/14/2023
Resource updated 10/18/2023
Toolkit for implementing a program to support HIV-positive youth transitioning from adolescent to adult HIV care.
Resource updated 09/19/2023
A case study of one Part B subrecipient improved linkage and retention rates through the innovative use of medical transportation, housing services, and food bank and home-delivered meals. The presentation will share lessons learned and propose strategies to replicate these services elsewhere.
Resource (Conference Presentation) updated 09/14/2023
Data systems are often black holes, where agencies enter data but are not able to efficiently access useful and actionable data back to take actions to improve services. Learn how the Connecticut Department of Health is using disruptive innovation and participatory design to provide useful tools and data to the front lines.
Resource (Conference Presentation) updated 09/14/2023
Learn about strategies for improving access to oral healthcare through better integration of electronic health and dental records and regular communication across dental and medical settings. Hear from recipients who participated in technical assistance site visits to improve oral health and primary care integration discuss experiences and lessons learned from their own integration efforts.
Resource (Conference Presentation) updated 09/14/2023
This interactive workshop will review updated data and discuss implementation challenges, facilitators, and best practices for routine screening/linkage in an emergency department with urban and rural challenges. Preliminary data from the initial two months (with more than 2,000 patients screened) include .7% HIV (including three acute infections), 7% Hepatitis C (HCV) and 5.2% syphilis.
Resource (Conference Presentation) updated 09/14/2023
This session will highlight strategies to coordinate federal, state, and local funding streams to improve viral suppression for clients experiencing unstable housing. This is a panel session, and attendees will have the opportunity to share ideas, best practices, and roadblocks, and ask questions.
Resource (Conference Presentation) updated 09/14/2023
Sound monitoring practices require collaboration across an organization to implement strong financial and program management systems. The Texas Ryan White Part B program and fiscal monitoring units have developed robust processes and tools to share with other Ryan White recipients.
Resource (Conference Presentation) updated 09/14/2023
HRSA/HAB guidance on using RWHAP funds to provide services to eligible individuals in prisons, jails, and other correctional systems allows recipients to determine which RWHAP services to provide and for how long. This session will provide overviews of HAB policy and two recipients' programs serving people who are justice-involved.
Resource (Conference Presentation) updated 09/14/2023
This session will share how three health departments created and cultivated a partnership that resulted in changes to Part A services administration and provision in the Washington, D.C., EMA.
Resource (Conference Presentation) updated 09/14/2023
This session will cover how to advocate and collaborate with your local Department of Housing and Urban Development (HUD) continuum of care to ensure people with HIV have access to housing services. Specific to Coordinated Entry, presenters will share challenges encountered, solutions to overcome, client success stories, outcomes, lessons learned, and recommendations.
Resource (Conference Presentation) updated 09/14/2023
Data integration projects are more successful when community voice is involved, and projects benefit from multidisciplinary team buy-in. Hear from the city of Hartford, Connecticut, and the city of Kansas City, Missouri, each of whom launched cross-sectoral workgroups to shepherd various types of data integration planning, implementation, and sustainability.
Resource (Conference Presentation) updated 09/14/2023