No-Show Phone Script to Improve Appointment Keeping
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Peer navigation services offered to new patients at initial intake.
Resource updated 01/07/2021
An expedited intake process for newly diagnosed patients (MSM of color), featuring a provider role in making scheduling decisions, maximizing services provided in single visits, and flexibility in first visit encounters.
Resource updated 07/27/2020
In response to data that navigating the healthcare system was a key barrier to achieving viral suppression, patient text messaging to patient navigators enabled within the existing system of mobile device appointment reminders and check-ins.
Resource updated 07/28/2020
U be U clinic-based campaign to motivate and support patients in achieving viral suppression.
Resource updated 07/27/2020
Implemented U = U educational initiative with young clients, both new and existing, via education during clinic visits, educational materials, and social media.
Resource updated 05/06/2022
A designated medication planner nurse worked with patients to improve adherence/compliance to antiretroviral therapy, utilizing a medication planner provided to patients on a weekly basis.
Resource updated 04/14/2021
Implemented cognitive-behavioral program (Choosing Life: Empowerment! Action! Results! or CLEAR, an evidence-based tool) to promote health and change behavior with patients, including MSM of color.
Resource updated 08/05/2020
Interventions tested and implemented under the end+disparities ECHO Collaborative.
Resource updated 08/29/2023
Activities and tools used to conduct the end+disparities ECHO Collaborative quality improvement initiative.
Resource updated 09/19/2023
Series of webinars for Ryan White HIV/AIDS Program (RWHAP) agencies, by HRSA's HIV/AIDS Bureau.
Resource updated 03/07/2024
Webinars and other special events by HRSA's HIV/AIDS Bureau.
Resource updated 01/09/2024
Review of a unique list of twelve attributes for sustaining gains in quality improvement activities.
Resource updated 08/17/2023
Resource updated 08/17/2023
Review of the Training of Consumers for Quality Plus Program (TCQPlus), which prepares a team of training partners (staff and consumers to conduct quality improvement trainings.
Resource updated 03/14/2023
Webinar hosted by CQII consumer consultants reviewing their involvement in the End+Disparities ECHO Collaborative.
Resource updated 08/25/2022
Resource updated 03/04/2024
Resource updated 09/19/2023
Resource updated 08/17/2023
Resource updated 09/19/2023