Choosing an Improvement Project
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Discussion of five advanced quality improvement (QI) tools (SIPOC Diagram, Value-Stream Mapping, A3 Sheets, Failure Mode and Effects Analysis, and Spaghetti Diagram) and their use in improving viral suppression rates.
Resource (Conference Presentation) updated 09/14/2023
Description of how the agency standardized the complicated charge capture of telemedicine visits, from scheduling to billing to payment, in a rapidly evolving environment.
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Description of telehealth implementation through a clinic-deployed smartphone application.
Resource (Conference Presentation) updated 09/14/2023