Common Questions and Suggested Responses for Engaging Clients in Health Coverage
A guide to provide RWHAP staff with sample language to use when addressing client concerns.
Resource updated 09/19/2023
A guide to provide RWHAP staff with sample language to use when addressing client concerns.
Resource updated 09/19/2023
Use esta guía de referencia rápida para explicar términos y frases confusas y aumentar la comprensión del cliente sobre los términos técnicos comunes usados durante el proceso de inscripción.
Resource updated 09/19/2023
Esta guía puede ayudar a los proveedores RWHAP a hablar con sus clientes sobre la nueva cobertura de salud. La guía provee ejemplos de cómo responder a las preocupaciones de los clientes sobre el acceso y posibles cambios de proveedor o cobertura. También, incluye ejemplos de respuestas que reconocen y responden a las inquietudes de los clientes que no confían en el sistema de salud, o que pueden estar preocupados por el impacto de la inscripción en el estatus migratorio de sus familiares. This guide can help RWHAP providers start talking with their clients about new health coverage.
Resource updated 09/19/2023
Results of a needs assessment to help define training and technical assistance services for RWHAP in linking eligible clients to Affordable Care Act health coverage options.
Resource updated 09/14/2023
Summary of insights in Creating Innovative Oral Health Care Programs training manual, based on insights from SPNS Innovations in Oral Health Care Initiative.
References in Creating Innovative Oral Health Care Programs training manual, based on insights from SPNS Innovations in Oral Health Care Initiative.
Curriculum instructions to implement best practices from the SPNS Innovations in Oral Health Care Initiative.
Synthesis of lessons learned from the federally funded Special Projects of National Significance (SPNS) Innovations in Oral Health Care Initiative.
Resource updated 03/12/2024
Implementation guide for HIV providers on addressing the unique needs of women of color living with HIV.
Resource updated 05/15/2024
Resource updated 05/16/2024
Resource updated 11/06/2023
Module to assess provider community's awareness and perspectives on opioid use risks among clients as a decision point on whether to undertake integration of buprenorphine use within the HIV clinic. Chapter in the curriculum, Integration of Buprenorphine into HIV Primary Care Settings.
Review of the terminology of addiction, opioid use, and MAT, in order to enhance staff understanding of how buprenorphine treatment fits into the larger treatment picture and improve their health literacy on the subject. Chapter in the curriculum, Integration of Buprenorphine into HIV Primary Care Settings.
Overview of addiction and medication-assisted addiction treatment, including buprenorphine and methadone. Chapter in the curriculum, Integration of Buprenorphine into HIV Primary Care Settings.
Review of opioid addiction treatment, specifically buprenorphine, and its variance from methadone and naltrexone opioid addiction treatment options. Chapter in the curriculum, Integration of Buprenorphine into HIV Primary Care Settings.
Review of the SPNS Buprenorphine Initiative, the reasons behind its funding, and its overall findings across grantee sites. Chapter in the curriculum, Integration of Buprenorphine into HIV Primary Care Settings.
Review of major steps required to get going in buprenorphine certification and administration (e.g., prescribing, administration, staffing). Chapter in the curriculum, Integration of Buprenorphine into HIV Primary Care Settings.
Module (factsheet) quick reference guide to providers and staff on frequently asked questions and answers regarding buprenorphine treatment. Chapter in the curriculum, Integration of Buprenorphine into HIV Primary Care Settings.
Group activity to allow clinic staff to practice patient-provider role playing, providing the instructor with an opportunity to identify any communication or cultural competency issues that may need addressing Chapter in the curriculum, Integration of Buprenorphine into HIV Primary Care Settings.