No-Show Phone Script to Improve Appointment Keeping
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Summary of an intervention in which a chart review identified common psychosocial factors among MSM of color and lack of viral suppression led to development of individual service plans to seek improvements. Viral suppression increased slightly among the youth subpopulation.
Resource updated 09/14/2023
Peer navigation services offered to new patients at initial intake.
Resource updated 01/07/2021
An expedited intake process for newly diagnosed patients (MSM of color), featuring a provider role in making scheduling decisions, maximizing services provided in single visits, and flexibility in first visit encounters.
Resource updated 07/27/2020
In response to data that navigating the healthcare system was a key barrier to achieving viral suppression, patient text messaging to patient navigators enabled within the existing system of mobile device appointment reminders and check-ins.
Resource updated 07/28/2020
U be U clinic-based campaign to motivate and support patients in achieving viral suppression.
Resource updated 07/27/2020
Implemented U = U educational initiative with young clients, both new and existing, via education during clinic visits, educational materials, and social media.
Resource updated 05/06/2022
A designated medication planner nurse worked with patients to improve adherence/compliance to antiretroviral therapy, utilizing a medication planner provided to patients on a weekly basis.
Resource updated 04/14/2021
Implemented cognitive-behavioral program (Choosing Life: Empowerment! Action! Results! or CLEAR, an evidence-based tool) to promote health and change behavior with patients, including MSM of color.
Resource updated 08/05/2020
Interventions tested and implemented under the end+disparities ECHO Collaborative.
Resource updated 08/29/2023
Activities and tools used to conduct the end+disparities ECHO Collaborative quality improvement initiative.
Resource updated 09/19/2023
In response to clinic operation curtailments during COVID-19 lockdowns, telehealth services have expanded across the nation.
Blog updated 01/17/2023
Review of a unique list of twelve attributes for sustaining gains in quality improvement activities.
Resource updated 08/17/2023
Resource updated 01/27/2023
Resource updated 09/19/2023
Resource updated 08/17/2023
Resource updated 03/15/2023
UCLA Family AIDS Network, a Ryan White Part D recipient, will present its new Women and HIV bilingual education video series covering the topics of mental health and pregnancy. The videos are an educational tool and innovative way organizations can encourage authentic, genuine, and holistic conversations between consumers and providers.
Resource (Conference Presentation) updated 09/14/2023
This workshop will describe how the Los Angeles Area AETC developed an inter-professional practice (IPP) program with the Charles Drew NP program, USC’s School of Pharmacy, UCLA’s School of Medicine, and the West LA’s psychiatric residency program -- along with five Ryan White clinics -- to help develop the next generation of HIV teams.
Resource (Conference Presentation) updated 09/14/2023
Learn about best practices for improving the quality of oral healthcare from a tested delivery model at Grady Health System. A presentation on HAB's performance measures for oral health and the utilization of data to improve care will also be shared.
Resource (Conference Presentation) updated 09/14/2023