No-Show Phone Script to Improve Appointment Keeping
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
A designated medication planner nurse worked with patients to improve adherence/compliance to antiretroviral therapy, utilizing a medication planner provided to patients on a weekly basis.
Resource updated 04/14/2021
Event updated 01/18/2024
National Gay Men's HIV/AIDS Awareness Day brings attention to the heavy impact of HIV/AIDS on gay and bisexual men, particularly African American men.
Event updated 01/18/2024
Event updated 01/18/2024
Resource updated 08/28/2023
Examples of how agencies address bias and stigma in order to improve the patient care experiences of underserved and vulnerable individuals.
Resource updated 08/28/2023
Blog updated 01/07/2021
Resource updated 03/15/2023
Resource updated 09/14/2023
Resource updated 04/23/2024
Blog updated 08/12/2022
This workshop will describe how the Los Angeles Area AETC developed an inter-professional practice (IPP) program with the Charles Drew NP program, USC’s School of Pharmacy, UCLA’s School of Medicine, and the West LA’s psychiatric residency program -- along with five Ryan White clinics -- to help develop the next generation of HIV teams.
Resource (Conference Presentation) updated 09/14/2023
A case study of one Part B subrecipient improved linkage and retention rates through the innovative use of medical transportation, housing services, and food bank and home-delivered meals. The presentation will share lessons learned and propose strategies to replicate these services elsewhere.
Resource (Conference Presentation) updated 09/14/2023
This session will educate recipients on the protections of the Americans with Disabilities Act, so as to better inform and advise clients with HIV (as well as Opioid Use Disorder) on their rights to be free from HIV discrimination, in furtherance of the national goal of eradicating stigma and discrimination.
Resource (Conference Presentation) updated 09/14/2023
Resource (Conference Presentation) updated 09/14/2023
Resource (Conference Presentation) updated 09/14/2023
Resource (Conference Presentation) updated 09/14/2023
Resource (Conference Presentation) updated 09/14/2023
Resource (Conference Presentation) updated 09/14/2023