Common Questions and Suggested Responses for Engaging Clients in Health Coverage
A guide to provide RWHAP staff with sample language to use when addressing client concerns.
Resource updated 09/19/2023
A guide to provide RWHAP staff with sample language to use when addressing client concerns.
Resource updated 09/19/2023
Use esta guía de referencia rápida para explicar términos y frases confusas y aumentar la comprensión del cliente sobre los términos técnicos comunes usados durante el proceso de inscripción.
Resource updated 09/19/2023
Esta guía puede ayudar a los proveedores RWHAP a hablar con sus clientes sobre la nueva cobertura de salud. La guía provee ejemplos de cómo responder a las preocupaciones de los clientes sobre el acceso y posibles cambios de proveedor o cobertura. También, incluye ejemplos de respuestas que reconocen y responden a las inquietudes de los clientes que no confían en el sistema de salud, o que pueden estar preocupados por el impacto de la inscripción en el estatus migratorio de sus familiares. This guide can help RWHAP providers start talking with their clients about new health coverage.
Resource updated 09/19/2023
Results of a needs assessment to help define training and technical assistance services for RWHAP in linking eligible clients to Affordable Care Act health coverage options.
Resource updated 09/14/2023
Hands-on instruction on implementation of best practices from the Special Projects of National Significance (SPNS) Innovations in Oral Health Care Initiative.
Resource updated 03/12/2024
Compilation of SPNS grantee experiences with peer models and how they can be used in various care settings.
Resource updated 01/31/2023
Implementation guide for HIV providers on addressing the unique needs of women of color living with HIV.
Resource updated 05/15/2024
Resource updated 11/06/2023
Guidebook for multiple audiences that outlines steps for transitioning youth from pediatric care to adult services.
Resource updated 04/06/2022
Overview of the health system navigation/ retention in care model of care. Part of the tools in Innovative Approaches to Engaging Hard-to-Reach Populations Living with HIV/AIDS into Care.
Toolkit for planning a peer training program for HIV-positive peers who work to engage and retain people with HIV in health care.
Resource updated 12/07/2023
Training compendium for agencies seeking to develop programs that utilize peers to help engage and retain other people with HIV in care. Also en Espanol: Componentes Esenciales para la Capacitación y Éxito de los Trabajadores Pares (Peers)
Resource updated 12/07/2023
Resource updated 03/12/2024
Review of the costs and correlates of turnover among peer/outreach workers employed under Ryan White SPNS projects.
Resource updated 09/14/2023
Pre-application webinars for Notice of Funding Opportunity (NOFO) announcements from HRSA's HIV/AIDS Bureau for the Ryan White HIV/AIDS Program (RWHAP).
Resource updated 03/07/2024
Quick reference glossary with plain language explanations of health care enrollment terms and phrases for HIV providers.
Resource updated 09/19/2023
Are you working with immigrants living with HIV who need health coverage?
Resource updated 05/29/2024
Ways to structure your work flow to connect activities related to engagement and enrollment in health coverage.
Resource updated 10/05/2023
Resources for enrollment assisters that are new to helping people with HIV enroll in health coverage.
Resource updated 09/26/2023
Insights for Enrollment Assisters, Navigators and Certified Application Counselors to help people with HIV find health plans that cover their needs.
Resource updated 09/19/2023