No-Show Phone Script to Improve Appointment Keeping
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Resource updated 03/11/2024
Guide on how to implement an opt-out HIV testing program in a jail setting.
Resource updated 09/19/2023
Toolkit for implementing a program to support HIV-positive youth transitioning from adolescent to adult HIV care.
Resource updated 09/19/2023
Resource updated 11/20/2023
Resource updated 09/14/2023
Resource updated 02/06/2024
This In Focus is for Ryan White HIV/AIDS Program (RWHAP) funded providers who had an existing account in the RSR Web Application. This document walks providers through the steps in accessing the RSR through the Electronic Handbooks (EHBs).
Resource updated 09/14/2023
Resource updated 09/14/2023
Resource updated 10/18/2023
Blog updated 08/12/2022
The presentation will cover the efficacy of +Love, a five-pronged intervention in New Orleans, involving a dedicated case manager, therapist, peer support, ride service, and text-based alert program that tracks clients' basic needs, mood, and provides medication reminders, in improving the healthcare and treatment satisfaction of young, black men who have sex with men (MSM) with HIV.
Resource (Conference Presentation) updated 09/14/2023
This workshop will explore two sites' (Brooklyn and Detroit) experience with the implementation of an evidence-informed intervention for black men who have sex with men (MSM) with HIV. The project seeks to improve HIV outcomes through the use of a culturally tailored intervention for Black MSM, the Text Messaging Intervention to Improve Antiretroviral Adherence among youth with HIV (TXTXT).
Resource (Conference Presentation) updated 09/14/2023
Participants will learn about the presenters’ experience with implementing insurance benefit management services, including enrolling clients across Florida into insurance programs using a broker/assister hybrid model in collaboration with local Ryan White programs, developing an insurance benefits management technology infrastructure, and implementing medical copayment cards for Part A clients in Broward County.
Resource (Conference Presentation) updated 09/14/2023
Join this session to learn about updates on federal and state policies, including those related to private health insurance, Medicare and Medicaid, and their impact on RWHAP recipients, subrecipients, and clients. Presenters will explain the implications of policy updates and discuss implementation strategies for administrators of state and local health departments.
Resource (Conference Presentation) updated 09/14/2023
Resource (Conference Presentation) updated 09/14/2023
Resource (Conference Presentation) updated 09/14/2023
Resource (Conference Presentation) updated 09/14/2023
Resource (Conference Presentation) updated 09/14/2023
Data systems are often black holes, where agencies enter data but are not able to efficiently access useful and actionable data back to take actions to improve services. Learn how the Connecticut Department of Health is using disruptive innovation and participatory design to provide useful tools and data to the front lines.
Resource (Conference Presentation) updated 09/14/2023