Case Managers

Case managers, as members of a Ryan White care team, help patients navigate the health care and social services systems. They also help clinicians coordinate and implement care plans. Medical case managers provide essential education and follow-up to make sure that patients understand the importance of adherence to treatment and keeping both routine and specialty appointments.

Topics for Case Managers

  • Case Management - best practices and creative approaches for case management and support services.
  • Medical & Support Services - case managers play an important role in identifying and addressing many common medical concerns including adherence problems, substance abuse, and mental illness.
  • HIV Care Continuum - tools for assessing and improving patient engagement.
  • People Living with HIV (PLWH) & Community Involvement - tools for patient education, models and best practices for peer programs, advisory boards, and patient involvement initiatives.
  • HIV Testing & Diagnosis - guidelines, tools, and resources for special situations.
  • Key Populations - these resources address cultural competency, as well as challenging situations such as incarceration, homelessness, and rural settings. Approaches and considerations for serving special populations such as gay/bisexual men (MSM), women, adolescents, transgender people, and women, are also documented.

Key Resources

Guidelines and Manuals

Tools and Job Aids

Reports and Best Practices

  • Dissemination of Evidence Informed-Interventions Project (DEII)

    Evidence-informed interventions that produce optimal HIV care outcomes (jail transitional care, buprenorphine, patient navigation and peer support for women of color)

  • AIDS Action Foundation

    Workbooks describing ways to help connect people living with HIV/AIDS to medical care. Estos cuadernos describen la manera de asistir a conectar personas que viven con VIH/SIDA con el sistema médico.  

Technical Assistance and Training

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