Case Managers

Case managers, as members of a Ryan White care team, help patients navigate the health care and social services systems. They also help clinicians coordinate and implement care plans. Medical case managers provide essential education and follow-up to make sure that patients understand the importance of adherence to treatment and keeping both routine and specialty appointments.

Resources and TA/Training for Case Managers

Find Technical Assistance and Training for current projects that deliver support to RWHAP agencies.

Explore Case Management for tools on case management and support services. Also, search or browse by these topics:

  • Best Practices - This collection of HIV service interventions have been reviewed for their demonstrated effectiveness at improving client health outcomes. 
  • Ending the HIV Epidemic Initiative - EHE is focused on four pillars: diagnose, treat, prevent, and respond in hard hit jurisdictions.
  • Health Coverage - Learn about enrolling clients in health coverage as well as billing and contracting with payers.
  • Key Populations - These resources address cultural competency, as well as challenging situations such as incarceration, homelessness, and rural settings. Approaches and considerations for serving special populations such as gay/bisexual men (MSM), women, adolescents, transgender people, and women, are also documented.
  • People with HIV & Community Involvement - Tools for patient education, models and best practices for peer programs, advisory boards, and patient involvement initiatives.

Stay Informed - Sign up for HRSA-supported RWHAP listservs.

Key Resources


  • HRSA HIV/AIDS Bureau (HAB)

    Federal agency that administers the Ryan White HIV/AIDS Program (RWHAP), which helps low-income people with HIV receive care.

Best Practices


Technical Assistance and Training

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