Case managers are critical members of a Ryan White care team. They help patients navigate the health care and social services systems, and they help clinicians coordinate and implement care plans. Medical case managers provide essential education and follow-up to make sure that patients understand the importance of adherence to treatment and keeping both routine and specialty appointments.

Topics for case managers

• Case Management - best practices and creative approaches for case management and support services.
• Medical Services - case managers play an important role in identifying and addressing many common medical concerns including adherence problems, substance abuse, and mental illness.
• HIV Care Continuum - tools for assessing and improving patient engagement.
• Consumers / Patients - tools for patient education, models and best practices for peer programs, advisory boards, and consumer involvement initiatives.
• HIV Counseling and Testing - guidelines, tools, and resources for special situations.
• Populations - these resources address cultural competency, as well as challenging situations such as incarceration, homelessness, and rural settings. Approaches and considerations for serving special populations such as adolescents, women, transgender, and MSM communities are also documented.