Case Managers

Case managers, as members of a Ryan White care team, help patients navigate the health care and social services systems. They also help clinicians coordinate and implement care plans. Medical case managers provide essential education and follow-up to make sure that patients understand the importance of adherence to treatment and keeping both routine and specialty appointments.

Resources and TA/Training for Case Managers

Explore the following Library topics and websites for resources developed to date. Also, access the Technical Assistance Directory for current projects that deliver support to RWHAP agencies.

• Case Management - best practices and creative approaches for case management and support services.
• Ending the HIV Epidemic Initiative - EHE is focused on four pillars: diagnose, treat, prevent, and respond in hard hit jurisdictions.
• Health Coverage - learn about enrolling clients in health coverage as well as billing and contracting with payers.
• HIV Testing & Diagnosis - guidelines, tools, and resources for special situations.
• Innovations in HIV Care: Replication Resources - HRSA-funded innovations are currently catalogued in HIV Care Innovations: Replication Resources and Best Practices Compilation, (Consolidation of these collections is forthcoming.)
• Key Populations - these resources address cultural competency, as well as challenging situations such as incarceration, homelessness, and rural settings. Approaches and considerations for serving special populations such as gay/bisexual men (MSM), women, adolescents, transgender people, and women, are also documented.
• Medical & Support Services - case managers play an important role in identifying and addressing many common medical concerns including adherence, substance abuse, and mental illness.
• People with HIV & Community Involvement - tools for patient education, models and best practices for peer programs, advisory boards, and patient involvement initiatives.