Case Managers

Case managers, as members of a Ryan White care team, help patients navigate the health care and social services systems. They also help clinicians coordinate and implement care plans. Medical case managers provide essential education and follow-up to make sure that patients understand the importance of adherence to treatment and keeping both routine and specialty appointments.

Resources and TA/Training for Case Managers

Access the Technical Assistance Directory for current projects that deliver support to RWHAP agencies.

Explore Case Management for tools on case management and support services as well as the following Library topics:

  • Best Practices - This collection of HIV service interventions have been reviewed for their demonstrated effectiveness at improving client health outcomes. Best Practices are identified from a broader "pipeline" of HRSA projects that investigate and develop Innovations in HIV Care: Replication Resources.
  • Ending the HIV Epidemic Initiative - EHE is focused on four pillars: diagnose, treat, prevent, and respond in hard hit jurisdictions.
  • Health Coverage - Learn about enrolling clients in health coverage as well as billing and contracting with payers.
  • Key Populations - These resources address cultural competency, as well as challenging situations such as incarceration, homelessness, and rural settings. Approaches and considerations for serving special populations such as gay/bisexual men (MSM), women, adolescents, transgender people, and women, are also documented.
  • Medical & Support Services - Access guidelines and other tools on topics like STIs, HIV testing and diagnosis, substance use, mental health, and housing and homelessness.
  • People with HIV & Community Involvement - Tools for patient education, models and best practices for peer programs, advisory boards, and patient involvement initiatives.

Stay Informed - Sign up for HRSA-supported RWHAP listservs.

Key Resources

Best Practices


Technical Assistance and Training

Contribute a Resource

Do you have a great tool, slide deck or other resource that you would like to share with your peers? Submit it here.

Stay Informed:

Subscribe to Ryan White HIV/AIDS Program technical assistance e-newsletters and announcement lists.