Case Managers

Case managers, as members of a Ryan White care team, help patients navigate the health care and social services systems. They also help clinicians coordinate and implement care plans. Medical case managers provide essential education and follow-up to make sure that patients understand the importance of adherence to treatment and keeping both routine and specialty appointments.

Topics for Case Managers

  • Case Management - best practices and creative approaches for case management and support services.
  • Medical & Support Services - case managers play an important role in identifying and addressing many common medical concerns including adherence problems, substance abuse, and mental illness.
  • HIV Care Continuum - tools for assessing and improving patient engagement.
  • People Living with HIV (PLWH) & Community Involvement - tools for patient education, models and best practices for peer programs, advisory boards, and patient involvement initiatives.
  • HIV Testing & Diagnosis - guidelines, tools, and resources for special situations.
  • Key Populations - these resources address cultural competency, as well as challenging situations such as incarceration, homelessness, and rural settings. Approaches and considerations for serving special populations such as gay/bisexual men (MSM), women, adolescents, transgender people, and women, are also documented.

Key Resources

Guidelines and Manuals

Tools and Job Aids

Reports and Best Practices

  • Dissemination of Evidence Informed-Interventions Project (DEII)

    Resources from innovative project to field test four evidence-informed Care And Treatment Interventions (CATI) packages--interventions that produce optimal HIV care outcomes. 

  • AIDS Action Foundation

    Workbooks describing ways to help connect people living with HIV/AIDS to medical care. Estos cuadernos describen la manera de asistir a conectar personas que viven con VIH/SIDA con el sistema médico.  

Technical Assistance and Training

  • The Access, Care, and Engagement Technical Assistance (ACE TA) Center builds the capacity of the RWHAP community to navigate the changing health care landscape and help people with HIV to access and use their health coverage to improve health outcomes.  

  • Project to increase the use of CHWs to improve access to health care and health outcomes for racial and ethnic minority people with HIV. TA project was active 2016-19.

  • SPNS project to produce and evaluate four linkage and retention intervention packages on jails, buprenorphine, peers, and patient navigation. TA provided to selected RWHAP demonstration sites. Packages available. Active 2015-2020.

  • Adaptation of HRSA HAB SPNS program insights into practical resources. Disseminates T/TA resources.

  • The AETC Program offers clinician education and tailored capacity-building assistance.

  • The Best Practices Compilation will document existing best practice strategies and interventions that have been shown to improve HIV outcomes in a "real world" setting and can be replicated by other programs.

  • SPNS project that supported the design, implementation, and evaluation of interventions that coordinated HIV care and treatment, housing, and employment services.

Upcoming Events

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