Common Questions and Suggested Responses for Engaging Clients in Health Coverage
A guide to provide RWHAP staff with sample language to use when addressing client concerns.
Resource updated 09/19/2023
A guide to provide RWHAP staff with sample language to use when addressing client concerns.
Resource updated 09/19/2023
Use esta guía de referencia rápida para explicar términos y frases confusas y aumentar la comprensión del cliente sobre los términos técnicos comunes usados durante el proceso de inscripción.
Resource updated 09/19/2023
Esta guía puede ayudar a los proveedores RWHAP a hablar con sus clientes sobre la nueva cobertura de salud. La guía provee ejemplos de cómo responder a las preocupaciones de los clientes sobre el acceso y posibles cambios de proveedor o cobertura. También, incluye ejemplos de respuestas que reconocen y responden a las inquietudes de los clientes que no confían en el sistema de salud, o que pueden estar preocupados por el impacto de la inscripción en el estatus migratorio de sus familiares. This guide can help RWHAP providers start talking with their clients about new health coverage.
Resource updated 09/19/2023
Resource updated 04/18/2024
Tool and policy for RWHAP programs to document that they made “every reasonable effort” to enroll potentially eligible uninsured clients in health insurance coverage.
Resource updated 09/19/2023
Results of a needs assessment to help define training and technical assistance services for RWHAP in linking eligible clients to Affordable Care Act health coverage options.
Resource updated 09/14/2023
Implementation guide for HIV providers on addressing the unique needs of women of color living with HIV.
Resource updated 05/15/2024
Resource updated 11/06/2023
Resource for programs interested in developing or expanding outreach services to identify HIV-positive youth and engage and retain them in care.
Resource updated 09/20/2021
Training compendium for agencies seeking to develop programs that utilize peers to help engage and retain other people with HIV in care. Also en Espanol: Componentes Esenciales para la Capacitación y Éxito de los Trabajadores Pares (Peers)
Resource updated 12/07/2023
Training manual for health care providers on adapting SPNS models addressing how to engage hard-to-reach people with HIV into their current operations.
Resource updated 03/12/2024
Curriculum on how to replicate models of care developed to engage and retain hard-to-reach populations into HIV medical care. Document can also serve as a quality improvement tool.
Resource updated 03/13/2024
Quick reference glossary with plain language explanations of health care enrollment terms and phrases for HIV providers.
Resource updated 09/19/2023
Pre-application webinars for Notice of Funding Opportunity (NOFO) announcements from HRSA's HIV/AIDS Bureau for the Ryan White HIV/AIDS Program (RWHAP).
Resource updated 03/07/2024
Are you working with immigrants living with HIV who need health coverage?
Resource updated 05/29/2024
Resource updated 01/22/2024
This consumer resource helps clients understand what they need to do to keep their health coverage throughout the year.
Resource updated 10/19/2023
Resource updated 06/06/2024
Tips for RWHAP clients on how to make the most of their health insurance.
Resource updated 10/05/2023
La serie de videos “Cubierto y con seguro” del Centro ACE TA brinda consejos para los clientes del RWHAP sobre cómo sacar el mayor provecho de su seguro médico.
Resource updated 09/19/2023