No-Show Phone Script to Improve Appointment Keeping
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
A designated medication planner nurse worked with patients to improve adherence/compliance to antiretroviral therapy, utilizing a medication planner provided to patients on a weekly basis.
Resource updated 04/14/2021
Resource updated 08/28/2023
Webinars and other special events by HRSA's HIV/AIDS Bureau.
Resource updated 01/09/2024
Resource updated 05/07/2024
Resource updated 06/06/2024
Resource updated 08/28/2023
Resource updated 09/19/2023
A case study of one Part B subrecipient improved linkage and retention rates through the innovative use of medical transportation, housing services, and food bank and home-delivered meals. The presentation will share lessons learned and propose strategies to replicate these services elsewhere.
Resource (Conference Presentation) updated 09/14/2023
Resource (Conference Presentation) updated 09/14/2023
Resource (Conference Presentation) updated 09/14/2023
This session will explain how Texas collects gender identity data for people with HIV and will examine disparities in care and health outcomes for transgender Texans living with HIV with an additional focus on the Latinx and black communities in order to understand how to better meet the needs of transgender people with HIV.
Resource (Conference Presentation) updated 09/14/2023
Transgender women, especially those of color, have substantially lower rates of viral suppression than people with HIV in general. The New York City HIV Planning Council collaborated with the community to develop guiding recommendations that drove the development of the jurisdiction's first psycho-social service directive specifically for people of transgender, intersex, non-binary, and/or non-conforming experience.
Resource (Conference Presentation) updated 09/14/2023
This session will highlight strategies to coordinate federal, state, and local funding streams to improve viral suppression for clients experiencing unstable housing. This is a panel session, and attendees will have the opportunity to share ideas, best practices, and roadblocks, and ask questions.
Resource (Conference Presentation) updated 09/14/2023
This workshop will explore the implementation of peer-led, evidence-informed interventions for transgender women with HIV. The programs are Healthy Divas, and Transgender Women Engagement and Entry to Care Project (T.W.E.E.T.). Attendees will learn the core elements of these interventions and how they improve engagement in care, treatment adherence, and viral suppression in Alabama and Michigan.
Resource (Conference Presentation) updated 09/14/2023
Sound monitoring practices require collaboration across an organization to implement strong financial and program management systems. The Texas Ryan White Part B program and fiscal monitoring units have developed robust processes and tools to share with other Ryan White recipients.
Resource (Conference Presentation) updated 09/14/2023
HRSA/HAB guidance on using RWHAP funds to provide services to eligible individuals in prisons, jails, and other correctional systems allows recipients to determine which RWHAP services to provide and for how long. This session will provide overviews of HAB policy and two recipients' programs serving people who are justice-involved.
Resource (Conference Presentation) updated 09/14/2023
Presenters will describe a medical community collaboration to resolve care gaps and improve patient health outcomes through the co-location of health home care management by a community-based organization (CBO) within medical clinics. Panel members will share successes and challenges of implementation of the project and integrating a CBO care team into a medical clinic.
Resource (Conference Presentation) updated 09/14/2023
The Philadelphia Department of Public Health Ambulatory Health Services HIV Program will share in detail its experience preparing for a HRSA site visit. Special emphasis will be placed on the preparation schedule, key resources identified for success, and best practices for providing the site visit team with required materials.
Resource (Conference Presentation) updated 09/14/2023
This session breaks down the basics of site visit prep, grounded in the principles of project management, from the perspective of a grantee, who will share field-tested tips to help you prepare, gather and organize documents, and host a successful site visit.
Resource (Conference Presentation) updated 09/14/2023