No-Show Phone Script to Improve Appointment Keeping
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Peer navigation services offered to new patients at initial intake.
Resource updated 01/07/2021
An expedited intake process for newly diagnosed patients (MSM of color), featuring a provider role in making scheduling decisions, maximizing services provided in single visits, and flexibility in first visit encounters.
Resource updated 07/27/2020
In response to data that navigating the healthcare system was a key barrier to achieving viral suppression, patient text messaging to patient navigators enabled within the existing system of mobile device appointment reminders and check-ins.
Resource updated 07/28/2020
U be U clinic-based campaign to motivate and support patients in achieving viral suppression.
Resource updated 07/27/2020
Implemented U = U educational initiative with young clients, both new and existing, via education during clinic visits, educational materials, and social media.
Resource updated 05/06/2022
A designated medication planner nurse worked with patients to improve adherence/compliance to antiretroviral therapy, utilizing a medication planner provided to patients on a weekly basis.
Resource updated 04/14/2021
Implemented cognitive-behavioral program (Choosing Life: Empowerment! Action! Results! or CLEAR, an evidence-based tool) to promote health and change behavior with patients, including MSM of color.
Resource updated 08/05/2020
Interventions tested and implemented under the end+disparities ECHO Collaborative.
Resource updated 08/29/2023
Activities and tools used to conduct the end+disparities ECHO Collaborative quality improvement initiative.
Resource updated 09/19/2023
Resource updated 05/07/2024
Resource updated 06/06/2024
Review of a unique list of twelve attributes for sustaining gains in quality improvement activities.
Resource updated 08/17/2023
Resource updated 08/17/2023
Review of the Training of Consumers for Quality Plus Program (TCQPlus), which prepares a team of training partners (staff and consumers to conduct quality improvement trainings.
Resource updated 03/14/2023
Webinar hosted by CQII consumer consultants reviewing their involvement in the End+Disparities ECHO Collaborative.
Resource updated 08/25/2022
Resource updated 09/19/2023
Resource updated 08/17/2023
Resource updated 09/19/2023
Successes and lessons learned will be shared from three metropolitan areas on incorporating STI testing and treatment for prevention clients within an HIV medical home setting, along with how offering STI treatment impacts early identification service outcomes (e.g., HIV positivity rates, linkage to care referrals, and the rapid start of HIV treatment).
Resource (Conference Presentation) updated 09/14/2023