No-Show Phone Script to Improve Appointment Keeping
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
People may be able to get or stay covered with Marketplace/off-Marketplace health insurance through a Special Enrollment Period.
Blog updated 01/29/2024
Blog updated 08/12/2022
The presentation will cover the efficacy of +Love, a five-pronged intervention in New Orleans, involving a dedicated case manager, therapist, peer support, ride service, and text-based alert program that tracks clients' basic needs, mood, and provides medication reminders, in improving the healthcare and treatment satisfaction of young, black men who have sex with men (MSM) with HIV.
Resource (Conference Presentation) updated 09/14/2023
This workshop will explore two sites' (Brooklyn and Detroit) experience with the implementation of an evidence-informed intervention for black men who have sex with men (MSM) with HIV. The project seeks to improve HIV outcomes through the use of a culturally tailored intervention for Black MSM, the Text Messaging Intervention to Improve Antiretroviral Adherence among youth with HIV (TXTXT).
Resource (Conference Presentation) updated 09/14/2023
This presentation will review the many roles a clinical pharmacist can play in improving patient care, such as providing medication education, conducting adherence counseling sessions, facilitating transitions in care, providing comprehensive medication chart reviews, and aiding with the formation of complex treatment regimens. Pharmacists' involvement in pre-exposure prophylaxis will also be reviewed.
Resource (Conference Presentation) updated 09/14/2023
This session will examine the components of a successful HIV treatment and care model targeting foreign-born and other vulnerable patient populations. Key elements of the model will be reviewed, including the role of the multidisciplinary, multicultural team, and program infrastructure supporting a regular review of patient data and clinical quality measures.
Resource (Conference Presentation) updated 09/14/2023
Community Health Workers (CHWs) were added to the care team to work with clients with poor treatment adherence and not viral load suppression (VLS). Clients benefited from CHW services that contributed to VLS in over 50% of the clients assigned to them. CHWs are vital in ending the epidemic in challenging client populations
Resource (Conference Presentation) updated 09/14/2023
The New York City Health Department has scaled up The Undetectables Viral Load Suppression Program, in collaboration with the program developer (Housing Works) and other stakeholders, by integrating the program into existing HIV medical case management service delivery.
Resource (Conference Presentation) updated 09/14/2023
Health Educators play an important role in managing the health of people with HIV by increasing the health literacy of patients and improving adherence to medications. In a Ryan White clinic, Health Educator-driven interventions may be essential to assuring better patient outcomes by improving viral suppression and managing comorbidities.
Resource (Conference Presentation) updated 09/14/2023
Pharmacists are a great way to decrease medication errors, expand the providers of HIV care services, and ensure continuity of care among people with HIV within a Ryan White clinic nested in an academic hospital.
Resource (Conference Presentation) updated 09/14/2023
Reaching viral suppression for the last 10% is challenging! Three different clinical sites across the state of Missouri identified a way to stratify unsuppressed patients – those that are consistently viremic and those that are unexpectedly viremic. This presentation will focus on quality improvement (QI) interventions for patients with persistent viremia.
Resource (Conference Presentation) updated 09/14/2023
Es posible que algunos clientes del RWHAP todavía tengan preguntas o inquietudes sobre la inscripción en coberturas médicas.
Resource updated 09/19/2023
Sèten kliyan RWHAP gendwa toujou gen kesyon oswa preyokipasyon osijè enskrpsyon nan pwoteksyon asirans sante.
Resource updated 09/19/2023
Una vez que los clientes del RWHAP se inscriben en un seguro médico, es posible que necesiten ayuda para entender cómo funciona su cobertura, sobre todo si nunca han tenido una.
Resource updated 09/19/2023
Apre kliyan RWHAP yo fin enskri nan asirans sante, yo gendwa bezwen èd pou konprann kijan pwoteksyon yo mache, espeyalman si yo pa janm gen asirans anvan sa.
Resource updated 09/19/2023
Una vez que los clientes se inscriben en un seguro médico, es importante asegurarse de que mantengan su cobertura durante todo el año. Mantener la cobertura les permite a los clientes tener acceso permanente a los servicios y medicamentos que necesitan y los ayuda a evitar lapsos sin cobertura.
Comparta esta guía con los clientes después de su inscripción en un seguro médico para ayudarlos a entender qué pueden hacer para mantener su cobertura.
Resource updated 09/19/2023
Resource updated 10/05/2023
The HealthCare.gov Open Enrollment period for signing up for health coverage has been expanded and will now run from November 1, 2021 through January 15, 2022. (Some state enrollment periods vary.) In addition, enrollment assistance programs are being expanded. Read the details outlined in the HIV.gov blog: CMS Extends Open Enrollment Period and Launches Initiatives to Expand Health Coverage Access Nationwide.