No-Show Phone Script to Improve Appointment Keeping
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Peer navigation services offered to new patients at initial intake.
Resource updated 01/07/2021
An expedited intake process for newly diagnosed patients (MSM of color), featuring a provider role in making scheduling decisions, maximizing services provided in single visits, and flexibility in first visit encounters.
Resource updated 07/27/2020
In response to data that navigating the healthcare system was a key barrier to achieving viral suppression, patient text messaging to patient navigators enabled within the existing system of mobile device appointment reminders and check-ins.
Resource updated 07/28/2020
U be U clinic-based campaign to motivate and support patients in achieving viral suppression.
Resource updated 07/27/2020
Implemented U = U educational initiative with young clients, both new and existing, via education during clinic visits, educational materials, and social media.
Resource updated 05/06/2022
A designated medication planner nurse worked with patients to improve adherence/compliance to antiretroviral therapy, utilizing a medication planner provided to patients on a weekly basis.
Resource updated 04/14/2021
Implemented cognitive-behavioral program (Choosing Life: Empowerment! Action! Results! or CLEAR, an evidence-based tool) to promote health and change behavior with patients, including MSM of color.
Resource updated 08/05/2020
Interventions tested and implemented under the end+disparities ECHO Collaborative.
Resource updated 08/29/2023
Activities and tools used to conduct the end+disparities ECHO Collaborative quality improvement initiative.
Resource updated 09/19/2023
Webinars and other special events by HRSA's HIV/AIDS Bureau.
Resource updated 01/09/2024
In response to clinic operation curtailments during COVID-19 lockdowns, telehealth services have expanded across the nation.
Blog updated 01/17/2023
Review of a unique list of twelve attributes for sustaining gains in quality improvement activities.
Resource updated 08/17/2023
Resource updated 08/17/2023
HIV care measures for people with HIV enrolled in the Massachusetts AIDS Drug Assistance Program (ADAP) were compared to people with HIV not currently enrolled; results indicate that enrollees have higher frequencies of engagement and retention in care and viral suppression. Evaluation of the data provides insight that enhances programming and service delivery to reduce health disparities.
Resource (Conference Presentation) updated 09/14/2023
The STAR Program, a Ryan White Part C program, initiated a 30-minute, weekly televised TV health magazine that engages the community across multiple social media and television platforms with a focus on health particularly HIV treatment and Prevention, reaching young adults. (https://bit.ly/2EqYQIk).
Resource (Conference Presentation) updated 09/14/2023
The presentation will cover the efficacy of +Love, a five-pronged intervention in New Orleans, involving a dedicated case manager, therapist, peer support, ride service, and text-based alert program that tracks clients' basic needs, mood, and provides medication reminders, in improving the healthcare and treatment satisfaction of young, black men who have sex with men (MSM) with HIV.
Resource (Conference Presentation) updated 09/14/2023
This workshop will explore two sites' (Brooklyn and Detroit) experience with the implementation of an evidence-informed intervention for black men who have sex with men (MSM) with HIV. The project seeks to improve HIV outcomes through the use of a culturally tailored intervention for Black MSM, the Text Messaging Intervention to Improve Antiretroviral Adherence among youth with HIV (TXTXT).
Resource (Conference Presentation) updated 09/14/2023
Review of the Training of Consumers for Quality Plus Program (TCQPlus), which prepares a team of training partners (staff and consumers to conduct quality improvement trainings.
Resource updated 03/14/2023
Webinar hosted by CQII consumer consultants reviewing their involvement in the End+Disparities ECHO Collaborative.
Resource updated 08/25/2022