No-Show Phone Script to Improve Appointment Keeping
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Resource updated 08/28/2023
Blog updated 01/07/2021
Tool used by planners to facilitate plan implementation by use of an outline of recommended changes and status updates as a way to break down larger activities and track progress.
Resource updated 09/19/2023
Resource updated 09/14/2023
Blog updated 02/01/2021
This In Focus is for Ryan White HIV/AIDS Program (RWHAP) funded providers who had an existing account in the RSR Web Application. This document walks providers through the steps in accessing the RSR through the Electronic Handbooks (EHBs).
Resource updated 09/14/2023
Resource updated 05/18/2021
Resource updated 11/15/2023
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Resource updated 12/14/2023
The presentation will cover the efficacy of +Love, a five-pronged intervention in New Orleans, involving a dedicated case manager, therapist, peer support, ride service, and text-based alert program that tracks clients' basic needs, mood, and provides medication reminders, in improving the healthcare and treatment satisfaction of young, black men who have sex with men (MSM) with HIV.
Resource (Conference Presentation) updated 09/14/2023
This workshop will explore two sites' (Brooklyn and Detroit) experience with the implementation of an evidence-informed intervention for black men who have sex with men (MSM) with HIV. The project seeks to improve HIV outcomes through the use of a culturally tailored intervention for Black MSM, the Text Messaging Intervention to Improve Antiretroviral Adherence among youth with HIV (TXTXT).
Resource (Conference Presentation) updated 09/14/2023
Three case studies about success strategies needed for different regional recipients: the Iowa Department of Public Health and the Part A programs of Dallas, Texas, and Paterson, N.J. Each program will detail how it used an online evidenced-based approach to improve its response to the epidemic.
Resource (Conference Presentation) updated 09/14/2023
The road to ending the epidemic must be paved with community engagement. Community health care workers (CHWs) represent the voice of the community and play a vital role in linkage and retention to care. DC Health piloted three innovative care models to strategically ensure the community's voice is permanently embedded in HIV services.
Resource (Conference Presentation) updated 09/14/2023
Rapid has developed into a core feature of the Dorothy Mann Center HIV care continuum, assuring immediate linkage to expert HIV services, immediate initiation of therapy, and rapid viral suppression. Benefits are present for youth prevention services. Rapid access models are feasible and beneficial for youth HIV care and prevention.
Resource (Conference Presentation) updated 09/14/2023
In this workshop, two sites in HRSA's Improving Health Outcomes through the Coordination of Supportive Employment and Housing Services Initiative will describe how they work with their Part A Planning Councils and the Department of Housing and Urban Development's (HUD) Coordinated Entry System to identify and obtain permanent housing for people with HIV who are unstably housed.
Resource (Conference Presentation) updated 09/14/2023
The panel will discuss experiences working with Ryan White and housing data, including the development of expanded housing definitions and findings from research. The workshop will engage participants to discuss what housing information is currently collected in their system and review what additional information it would be helpful to capture.
Resource (Conference Presentation) updated 09/14/2023
In this interactive workshop, participants will learn real-world strategies to effectively apply quality improvement methodologies to mitigate HIV disparities. Workshop attendees will be introduced to the end+disparities ECHO Collaborative, the largest virtual community of practice of its kind. A panel of presenters will share their improvement interventions combating health disparities.
Resource (Conference Presentation) updated 09/14/2023