No-Show Phone Script to Improve Appointment Keeping
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
Script developed and used by front office staff to follow-up with no-shows by phone to assess reasons for missed appointments and respond accordingly
Resource updated 04/14/2021
A designated medication planner nurse worked with patients to improve adherence/compliance to antiretroviral therapy, utilizing a medication planner provided to patients on a weekly basis.
Resource updated 04/14/2021
People may be able to get or stay covered with Marketplace/off-Marketplace health insurance through a Special Enrollment Period.
Blog updated 01/29/2024
In response to clinic operation curtailments during COVID-19 lockdowns, telehealth services have expanded across the nation.
Blog updated 01/17/2023
Blog updated 08/12/2022
A case study of one Part B subrecipient improved linkage and retention rates through the innovative use of medical transportation, housing services, and food bank and home-delivered meals. The presentation will share lessons learned and propose strategies to replicate these services elsewhere.
Resource (Conference Presentation) updated 09/14/2023
Resource (Conference Presentation) updated 09/14/2023
The Marketplace Open Enrollment period lasts only six weeks in most states, and RWHAP programs face challenges in ensuring eligible clients are enrolled or renew their coverage. Participants will gain new strategies for creating effective enrollment partnerships as well as how to prepare staff, partners, and clients for Open Enrollment.
Resource (Conference Presentation) updated 09/14/2023
Blog updated 03/21/2023
Guide to help HIV care and prevention planning groups with development of their Integrated HIV Prevention and Care Plans, covering the stages of integrated planning, exemplary examples, and health department changes to enhance care/prevention integration.
Resource from the RWHAP Best Practices Compilation updated on 04/15/2024
Resource updated 10/23/2023
Blog updated 12/15/2021
Blog updated 01/12/2022
Resource updated 05/28/2021
Resource updated 06/14/2023
Blog updated 06/10/2021
Blog updated 07/01/2024
Zouti pou ede kliyan yo konprann relasyon ki genyen ant pwoteksyon asirans sante ak taks yo. Li souliye tou fason pou konsilye prim kredi taks alavans yo lè ou deklare taks yo.
Resource updated 01/22/2024
Participants will learn about the presenters’ experience with implementing insurance benefit management services, including enrolling clients across Florida into insurance programs using a broker/assister hybrid model in collaboration with local Ryan White programs, developing an insurance benefits management technology infrastructure, and implementing medical copayment cards for Part A clients in Broward County.
Resource (Conference Presentation) updated 09/14/2023